Birdeye Customer Reviews 2026 | Chatbots

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Birdeye

Composite Score

8.4 /10

CX Score

8.7 /10

47 Reviews Write a Review

Claim Software

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details

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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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9 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

2026 Emotional Footprint Champion

2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

1 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

9 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Conflict Resolution

2022

Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative

2% Neutral

98% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 82

Workflow Processing

Personalized Service

Leads Generation

Multi-channel

Scheduled Availability

Knowledgebase

Application Programming Interface

Learning and Adaptability

Voice or Text Input

Wayfinding

Integration With CRM

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

SMS Marketing

Score 7.9

View Birdeye in this category (opens in a new tab)

Birdeye Reviews

Goutam J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great features, but complex setup.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Birdeye stands out because it combines customer reviews, messaging, and business insights into one platform, making it easy for businesses to manage their online presence and customer interactions.

What is your favorite aspect of this product?

My favorite aspect of Birdeye is how it brings together reviews, messaging, and analytics in one place, making it simple to manage and improve customer relationships.

What do you dislike most about this product?

Birdeye is that it can be overwhelming at first due to the range of features, making it a bit tricky to set up and navigate for new users.

What recommendations would you give to someone considering this product?

If you're considering Birdeye, it’s great for managing reviews and customer interactions, but be ready to spend some time learning the platform and setting up all its features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Shahryar F.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use and best for Regional Marketing

Likeliness to Recommend

7 /10

What differentiates Birdeye from other similar products?

Birdseye has a lot of features with improved engagement rate. It provide very detailed user behavior analysis

What is your favorite aspect of this product?

Web Page Tracking and SMS Marketing

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

if you are planning to market your brand digitally and your surrounding areas. This is probably the best tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mbiru N.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2026

My balanced review and experience using Birdeye.

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

Birdeye is a very nice tool for managing online reputation. It's honestly super to the point and easy to use. It has powerful and reliable tool that makes reputation management easier, strengthens customer communication and online visibility.

What is your favorite aspect of this product?

Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really love how easy and simple it is to collect, track and respond to reviews across multiple channels.

What do you dislike most about this product?

Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.

What recommendations would you give to someone considering this product?

Birdeye is very easy to use and adopt. Our team was quickly onboarded and could take action both in setting up the reporting and gaining visibility but also to start responding and managing.

Pros

Enables Productivity
Efficient Service
Client Friendly Policies
Altruistic

Birdeye

What is Birdeye?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Birdeye Ratings

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Birdeye?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

SMS Marketing

Birdeye Reviews

Goutam J.

Great features, but complex setup.

Likeliness to Recommend

Pros

Shahryar F.

Easy to use and best for Regional Marketing

Likeliness to Recommend

Pros

Mbiru N.

My balanced review and experience using Birdeye.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Workflow Processing

Personalized Service

Leads Generation

Multi-channel

Scheduled Availability

Knowledgebase

Application Programming Interface

Learning and Adaptability

Voice or Text Input

Wayfinding

Integration With CRM

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement