What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Multi-channel
Scheduled Availability
Learning and Adaptability
Personalized Service
Wayfinding
Application Programming Interface
Workflow Processing
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
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Birdeye Reviews
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great features, but hard to navigate.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is different because it provides a complete platform for handling customer reviews, surveys, and listings, along with strong analytics to help businesses boost their online reputation.
What is your favorite aspect of this product?
My favorite aspect of Birdeye is its ability to gather and analyze customer feedback in real time, making it easy for businesses to understand their reputation and make improvements quickly.
What do you dislike most about this product?
What I dislike most about Birdeye is that its interface can feel cluttered at times, which might make it difficult for new users to navigate and find the features they need.
What recommendations would you give to someone considering this product?
If you're considering Birdeye, spend some time exploring the platform to get used to its features, and think about starting with a trial to see if it works for your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
All-in-one tool, but can feel overwhelming.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye different is that it brings together tools for managing customer feedback, reviews, and surveys all in one place, making it easier for businesses to boost their online reputation and improve customer experiences.
What is your favorite aspect of this product?
My favorite aspect of Birdeye is its all-in-one approach, which makes it easy for businesses to gather and respond to customer feedback quickly, helping them improve their services and build a better reputation online.
What do you dislike most about this product?
What I dislike most about Birdeye is that it can be a bit overwhelming with all its features, which might make it challenging for some users to navigate and fully utilize the platform right away.
What recommendations would you give to someone considering this product?
If you’re considering Birdeye, I suggest trying out the trial version first to explore its features and get comfortable with how it works.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Manisha B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Effective reputation management tool is complex
Likeliness to Recommend
What differentiates Birdeye from other similar products?
BirdEye is a robust reputation management tool, albeit with certain limitations compared to its alternatives. It may be cost-prohibitive for smaller enterprises and presents a steep learning curve due to its comprehensive feature set. Customization options, particularly in reporting, are limited, and customer support responsiveness can be inconsistent. Integration with specific CRMs may not be as seamless as with competitors like Podium or Trustpilot. Despite these drawbacks, BirdEye remains an effective solution for managing reviews and enhancing customer experiences.
What is your favorite aspect of this product?
One of the standout aspects of BirdEye is its ability to effectively centralize and manage customer reviews across multiple platforms. This makes it easy for businesses to monitor, respond to, and leverage feedback to improve their reputation and customer experience. The platform also offers strong local SEO benefits by helping businesses generate authentic reviews, which can significantly boost online visibility. This combination of reputation management and SEO enhancement is particularly valuable.
What do you dislike most about this product?
BirdEye is a powerful tool, but it's like a maze. It's got so many features that it can be a real pain to figure out. And let's talk about the price tag. It's a bit steep for small businesses, you know? Plus, the customization options are kinda limited, especially when it comes to reporting. And the integration with other software? Not as smooth as it could be. If you're looking for something simpler and cheaper, BirdEye might not be your best bet.
What recommendations would you give to someone considering this product?
First check if it fits your budget, as it can be pricey for small businesses. Try any free trials to see if it meets your needs without feeling too complex. Also, ensure it integrates well with your current tools, like CRMs. Since the platform has many features, plan some time for training.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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