What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBirdeye Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Birdeye.
93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Multi-channel
Scheduled Availability
Learning and Adaptability
Personalized Service
Wayfinding
Application Programming Interface
Workflow Processing
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Also Featured in...
Birdeye Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mayne R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Instant Communications Channel
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Messaging. Is focused in delivering instant form of direct engagement
What is your favorite aspect of this product?
Birdeye Messaging has accurate chat bots that delivers competent responses
What do you dislike most about this product?
Birdeye Messaging is competent in making instant communications solid.
What recommendations would you give to someone considering this product?
Birdeye Messaging delivers articulate messaging procedures
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Maggie L.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Birdeye is easy to use, I totally recommend it"
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Though it's more expensive than competing software, this product stands out thanks to its intuitive interface and high quality customer support.
What is your favorite aspect of this product?
Like Birdeye a lot. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.
What do you dislike most about this product?
The only thing that bothers me about this software is that it might be a bit pricey, but it's worth it because the program itself is outstanding.
What recommendations would you give to someone considering this product?
I would advise using Birdeye. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.