Birdeye Logo
Birdeye Logo
Birdeye

Birdeye

8.3 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
4% Neutral
96% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 82

Leads Generation

85

Multi-channel

85

Scheduled Availability

84

Learning and Adaptability

84

Personalized Service

83

Wayfinding

82

Application Programming Interface

82

Workflow Processing

81

Integration With CRM

80

Natural Language Processing

80

Knowledgebase

79

Vendor Capability Ratings

Average 86

Quality of Features

88

Vendor Support

88

Business Value Created

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Breadth of Features

84

Ease of IT Administration

84

Ease of Customization

83

Birdeye Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayne R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Instant Communications Channel

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

Birdeye Messaging. Is focused in delivering instant form of direct engagement

What is your favorite aspect of this product?

Birdeye Messaging has accurate chat bots that delivers competent responses

What do you dislike most about this product?

Birdeye Messaging is competent in making instant communications solid.

What recommendations would you give to someone considering this product?

Birdeye Messaging delivers articulate messaging procedures

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Maggie L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Birdeye is easy to use, I totally recommend it"

Likeliness to Recommend

7 /10

What differentiates Birdeye from other similar products?

Though it's more expensive than competing software, this product stands out thanks to its intuitive interface and high quality customer support.

What is your favorite aspect of this product?

Like Birdeye a lot. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.

What do you dislike most about this product?

The only thing that bothers me about this software is that it might be a bit pricey, but it's worth it because the program itself is outstanding.

What recommendations would you give to someone considering this product?

I would advise using Birdeye. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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