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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Reliable
- Respectful
- Security Protects
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Order Portal
Payment Processing
Order Management
Catalog Management
Content Localization
Reporting and Analytics
Content Management
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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BigCommerce Reviews
Blake B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great for mid-sized and manufacturing companies
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
It has a more mature feel than Shopify and allows you to keep your rapport with your B2B or more mature customers.
What is your favorite aspect of this product?
Super easy to set up, but infinitely customizable beyond that if you want to go down that route.
What do you dislike most about this product?
In addition to the recurring fees, they charge to get access to some analytics. I wish that came standard as part of the regular package.
What recommendations would you give to someone considering this product?
If you have a B2C startup, go with Shopify. If you sell B2B or want to appeal to a more industrial crowd, use BigCommerce.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Acts with Integrity
Cons
- Less Effective Service
- Less Caring
- Wastes Time
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Apr 2021
Easy to make ecommerce with bigcommerce
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
Ken F.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Apr 2021
Great Company who care even about Smaller Stores.
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
I looked at a lot of different companies offering similar services and found many of them very confusing to use when doing a test trial of their interface. I was recommended to BigCommerce by a friend who already used their services an had similar needs for a webstore as I do. In using the trial, I found that they have lots of really helpful info files and many have great videos on how to use the various features on their site. This really made a difference in setting up my store and the questions I had about making the switch over for both the website and my email, they were very helpful.
What is your favorite aspect of this product?
I find it quite easy to use, and has allowed me to create a website myself that I never thought was possible before. With the help of their videos and help pages, it did not take long for me to figure out the interface and have my website up and live. My customers are really loving the new website and find the checkout process much better then my previous web stores.
What do you dislike most about this product?
I will be honest in saying at this moment I can not think of anything I actually dislike about them, any problems or questions I have had, they have been great about helping with, and I have not had any issues running my webstore.
What recommendations would you give to someone considering this product?
Like with anything I would say have a look around and see if they have the features that will suite YOUR needs. If you are unsure drop their support a message and they will get back to you with help as fast as possible. They have a fantastic trial you can do, that will allow you to use their interface and start setting up a new site. I really loved this as it gave me a chance to see if I could figure out the interface and to see how much I could change my websites looks. I was thrilled with what I was able to accomplish, so recommend doing the trial and seeing if its right for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
