BetterCloud Customer Reviews 2026 | SaaS Management

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BetterCloud

Composite Score

7.5 /10

CX Score

7.6 /10

22 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the SaaS Management category

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4 Top Rated Capabilities

1 Top Rated Features

2025

7 Top Rated Capabilities

1 Top Rated Features

2024

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

87 Plan to Renew

8
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

0% Negative

8% Neutral

92% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Reliable

Feature Ratings

Average 79

Application Utilization

Price Benchmarking

Integrations

Task and Alert Automation

Shadow IT Detection

Contract Management

Vendor Management

Renewal Management

Real-Time Reporting

Compliance Reporting

License Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Data Loss Prevention

Score 7.2

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Mohammed S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

The Best SAAS management platform

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

It offers to manage various Sass applications through unified dashboard which contains the application status that need to be sanctioned and it automate features will help to provide quick solution.

What is your favorite aspect of this product?

We can easily provides access to application for the user who need and vice versa we can also remove access and secure organizational data.

What do you dislike most about this product?

Optimizing for more number of applications in the terms of synchronization will be helpful.

What recommendations would you give to someone considering this product?

Better cloud provides best class SaaS management service and it has a capability to run smooth onboarding and offboarding process by controlling access over applications.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Colin M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Still viable tool, however other platforms do more

Likeliness to Recommend

6 /10

What differentiates BetterCloud from other similar products?

BetterCloud has deep integrations into some key platforms like Google Workspace and a strong WorkFlow engine. Many other platforms only have onboarding and offboarding features for Google Workspace, but BetterCloud is a true platform for Google Workspace (daily) administration.

What is your favorite aspect of this product?

All the daily administration tasks that can be done to manage Google Workspace.

What do you dislike most about this product?

There has been little noticeable product advancement in the last few years and they are holes and capabilities admins now need that they have not delivered on.

What recommendations would you give to someone considering this product?

Ensure you evaluate all the other options and consider two or three separate apps to perform all the functions you might have liked in one application.

Pros

Respectful
Effective Service
Caring
Client Friendly Policies

Cons

Slower Product Innovation
Leverages Incumbent Status
Security Frustrates

Ergys P.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great tool for workflows and automated operations

Likeliness to Recommend

10 /10

What differentiates BetterCloud from other similar products?

The interface was easy to use and the support was always on time.

What is your favorite aspect of this product?

The security aspect

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I would recommend the product because it’s really helpful to centralise and automate operations.

Pros

Performance Enhancing
Unique Features
Client Friendly Policies
Fair

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

86 Likeliness to Recommend

1 Since last award

87 Plan to Renew

8 Since last award

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Data Loss Prevention

BetterCloud Reviews

Mohammed S.

The Best SAAS management platform

Likeliness to Recommend

Pros

Colin M.

Still viable tool, however other platforms do more

Likeliness to Recommend

Pros

Cons

Ergys P.

Great tool for workflows and automated operations

Likeliness to Recommend

Pros

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Application Utilization

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Task and Alert Automation

Shadow IT Detection

Contract Management

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Renewal Management

Real-Time Reporting

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Vendor Capability Ratings

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