BetterCloud Customer Reviews 2026 | SaaS Management

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BetterCloud

Composite Score

7.5 /10

CX Score

7.7 /10

24 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the SaaS Management category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

4 Top Rated Capabilities

1 Top Rated Features

2025

7 Top Rated Capabilities

1 Top Rated Features

2024

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

89 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

0% Negative

7% Neutral

93% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Caring

Feature Ratings

Average 78

Application Utilization

Task and Alert Automation

Integrations

Contract Management

Renewal Management

Real-Time Reporting

Price Benchmarking

Vendor Management

Shadow IT Detection

Compliance Reporting

License Management

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Data Loss Prevention

Score 7.3

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Allison F.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

SaaS and Order.

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

What made BetterCloud a unique fit for me came down to how deep it goes into SaaS behavior rather than surface level posture. In a travel business, everything lives in Google Workspace, Okta, Salesforce, and a long tail of booking tools. BetterCloud let me see risky user actions across those apps in one place. I used it heavily during a contractor offboarding exercise.

What is your favorite aspect of this product?

The features I keep coming back to are the custom workflows and event driven alerts. I built a workflow that automatically suspends Google Drive sharing when someone tries to expose itinerary folders externally. That saved us during a phishing incident tied to fake airline vouchers. The SaaS to SaaS visibility is also solid.

What do you dislike most about this product?

What could get better is the depth of API coverage for smaller niche travel platforms. Some of our regional booking partners use tools like TravelPerk add ons that only expose partial telemetry.

What recommendations would you give to someone considering this product?

My recommendation is to use BetterCloud if SaaS sprawl is your main attack surface. Especially if your business lives inside Google Workspace and identity providers. It shines when you invest time in building opinionated workflows.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Salah U.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Powerful SaaS automation and control—best suited f

Likeliness to Recommend

8 /10

What differentiates BetterCloud from other similar products?

BetterCloud stands out because it lets you take action automatically. The depth of its workflows and integrations, especially with Google Workspace and Microsoft 365, makes it feel more like an extension of your IT team than a reporting tool.

What is your favorite aspect of this product?

automation

What do you dislike most about this product?

cost relative to usage

What recommendations would you give to someone considering this product?

I’d recommend being clear about your use cases upfront, especially around automation and lifecycle management, since that’s where BetterCloud delivers the most value. Plan time for proper setup and training, and make sure you’ll use enough workflows and integrations to justify the cost—otherwise a lighter SaaS management tool may be sufficient.

Pros

Altruistic
Acts with Integrity
Helps Innovate
Continually Improving Product

A.J. D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

BetterCloud is extremely simple to set up and use, and has native integration with a lot of SaaS apps. The functionality with some of the native integrations is limited though and workflows are slowly getting better, but need more work. It's nice to be able to automate some user lifecycle management tasks within a SaaS based no-code platform.

What is your favorite aspect of this product?

The workflows and how powerful they can be when done right.

What do you dislike most about this product?

Two separate consoles and slow development in the right areas.

What recommendations would you give to someone considering this product?

I would recommend this for an SMB that doesn't have a solution for onboarding, offboarding and mid user lifecycle management, but be weary of the price tag.

Pros

Caring
Friendly Negotiation
Reliable
Enables Productivity

Cons

Under Delivered
Leverages Incumbent Status
Security Frustrates

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

88 Likeliness to Recommend

2 Since last award

89 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Data Loss Prevention

BetterCloud Reviews

Allison F.

SaaS and Order.

Likeliness to Recommend

Pros

Salah U.

Powerful SaaS automation and control—best suited f

Likeliness to Recommend

Pros

A.J. D.

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Application Utilization

Task and Alert Automation

Integrations

Contract Management

Renewal Management

Real-Time Reporting

Price Benchmarking

Vendor Management

Shadow IT Detection

Compliance Reporting

License Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement