BetterCloud Customer Reviews 2025 | SaaS Management

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BetterCloud

Composite Score

7.7 /10

CX Score

7.7 /10

18 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the SaaS Management category

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4 Top Rated Capabilities

1 Top Rated Features

2025

7 Top Rated Capabilities

1 Top Rated Features

2024

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

82 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Reliable

Feature Ratings

Average 78

Integrations

Task and Alert Automation

Application Utilization

Renewal Management

Shadow IT Detection

Compliance Reporting

Contract Management

Vendor Management

Real-Time Reporting

License Management

Price Benchmarking

Vendor Capability Ratings

Average 83

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Customization

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Data Loss Prevention

Score 7.2

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Ergys P.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great tool for workflows and automated operations

Likeliness to Recommend

10 /10

What differentiates BetterCloud from other similar products?

The interface was easy to use and the support was always on time.

What is your favorite aspect of this product?

The security aspect

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I would recommend the product because it’s really helpful to centralise and automate operations.

Pros

Performance Enhancing
Unique Features
Client Friendly Policies
Fair

Kevin M.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic SaaS management, but expensive.

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

This was the first of it's kind to my knowledge. With connections to multiple applications, you can create alerts and workflows to perform actions across multiple apps at once.

What is your favorite aspect of this product?

The ability to automate workflows based off of a simple trigger.

What do you dislike most about this product?

The price. My organization struggles with this every contract renewal.

What recommendations would you give to someone considering this product?

This product provides easier management of Google Workspace. It also provides very useful reporting and the workflows are very useful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies

Samuel N.

Role: Sales Marketing
Industry: Construction
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product!

Likeliness to Recommend

10 /10

What differentiates BetterCloud from other similar products?

It is very easy to use and to configurate.

What is your favorite aspect of this product?

That it saves me a lot of time.

What do you dislike most about this product?

I wish I could hear back from support faster.

What recommendations would you give to someone considering this product?

It is definitely worth the cost and they will be able to save time and use it on more important things in side their company.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

86 Likeliness to Recommend

1 Since last award

82 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Data Loss Prevention

BetterCloud Reviews

Ergys P.

Great tool for workflows and automated operations

Likeliness to Recommend

Pros

Kevin M.

Fantastic SaaS management, but expensive.

Likeliness to Recommend

Pros

Cons

Samuel N.

Great product!

Likeliness to Recommend

Pros

1
Since last award

3
Since last award

1
Since last award

Feature Ratings

Integrations

Task and Alert Automation

Application Utilization

Renewal Management

Shadow IT Detection

Compliance Reporting

Contract Management

Vendor Management

Real-Time Reporting

License Management

Price Benchmarking

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Customization

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement