Backup Exec Logo Award Winner Product Badge
Backup Exec Logo Award Winner Product Badge
Arctera

Backup Exec

Composite Score
8.1 /10
CX Score
8.5 /10
Backup Exec
8.1 /10

What is Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details


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Awards & Recognition

Backup Exec won the following awards in the Email Backup category

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Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backup Exec?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Client Friendly Policies
  • Helps Innovate

Feature Ratings

Average 82

AI Tech Support

92

Compliance

86

Media Support

86

Backup Archiving

86

Security

85

Legal Hold

84

Permissions Awareness

83

Support for Backup Types

82

Mailbox Backup Restore

82

Granular Restore

81

User self service

76

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Business Value Created

83

Quality of Features

82

Vendor Support

82

Availability and Quality of Training

82

Ease of IT Administration

82

Breadth of Features

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

77

Ease of Customization

75

Backup Exec Reviews

Kathrine E.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

It is an excellent backup solution product

Likeliness to Recommend

7 /10

What differentiates Backup Exec from other similar products?

Instead of the complicated workarounds in other backup software that I have already encountered, it assists in data restoration with regard to any application or file server with ease and minimal latency. According to the needs of the concerned server's stakeholders, scheduling the jobs only once and automatically is another excellent function.

What is your favorite aspect of this product?

Veritas backup software has a user-friendly interface and is safe, secure, and highly secured with all capabilities, including cloud storage protection. The main feature of this application is how simple it is for a brand-new user to activate, schedule, or recover backups with just a few clicks.

What do you dislike most about this product?

The only time I have an issue is when new versions undergo significant changes. The majority of people are accustomed to and rely on the core functioning; while adding new features is good, don't change it! I never had any big issues with the current iteration.

What recommendations would you give to someone considering this product?

Every organization should use it as a great tool for backup solutions. It is an excellent and dependable tool for performing this. You may work without stress and save your information. Thus I would like to propose this platform to anyone who wants to operate in a secure and trustworthy manner.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Murat K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

It is very difficult and inefficient to use

Likeliness to Recommend

7 /10

What differentiates Backup Exec from other similar products?

end-to-end deduplication performance to on-premise storage, as well as to public and hybrid cloud

What is your favorite aspect of this product?

Successfully taking the mail archive backup on the application.

What do you dislike most about this product?

Lack of training and difficult to manage through the interface

What recommendations would you give to someone considering this product?

Although it was a successful application at first, it is now lagging behind its competitors. If it does not develop very quickly, it will not be preferred.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Cons

  • Slower Product Innovation
  • Less Generous
  • Vendor Friendly Policies

Jane F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

It is a standard backup solution

Likeliness to Recommend

8 /10

What differentiates Backup Exec from other similar products?

For physical, hybrid, and cloud environments, Backup Exec offers complete data protection. It contributes to business continuity, downtime reduction, and data protection for Enterprise's vital information. Products have always changed to support industry innovation and new technologies.

What is your favorite aspect of this product?

I was happy to see that although having additional functionality for contemporary IT, this version was still simple to use for our daily file backups. I have successfully backed up and restored a server on Hyper-V using backup to disc in addition to backup to tape. We are on version 2022 right now, which resembles version 2021.

What do you dislike most about this product?

The software occasionally stops responding. After being duplicated to another media, it is impossible to remove a backup in the simplest way. Even if the destination storage is in the same place, performing a backup to a server in a distant location is quite challenging in terms of bandwidth.

What recommendations would you give to someone considering this product?

In particular, if your business employs legacy hardware, I would strongly advise any IT staff looking to upgrade their current system to consider our backup/restore solution. It has always satisfied my needs during the many changes over the course of the many years I've used it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

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