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Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

91 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

2% Neutral

98% Positive

Pros

Performance Enhancing
Saves Time
Respectful
Reliable

Feature Ratings

Average 85

Cloud Monitoring

Storage Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Deployment Model

Network Mapping

Capacity Management

Automated Remediation

Server Performance Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Also Featured in...

Cloud Management

Score 9.1

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AWS Systems Manager Reviews

Roxana S.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

"A fantastic Systems Manager."

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Through AWS System manager, we have been able to copy processes as part of the normal update process and it is very easy to copy the files and doesn't even require SSH access to the instances.

What is your favorite aspect of this product?

Coupled with the RunCommand to send common commands to multiple servers I have reduced hours of work to minutes.

What do you dislike most about this product?

It can be hard to debug issues at times.

What recommendations would you give to someone considering this product?

I highly recommend it. You do not have to go into each instance and deploy the configuration file. With one click you set up all instances.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jitendra L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

"Fantastic product"

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out for its comprehensive set of management tools that facilitate operational efficiency and automation for AWS resources. Its key differentiators include centralized management, automation workflows, and the ability to manage hybrid environments. The integration with other AWS services and features such as patch management, session manager, and parameter store contribute to making it a versatile and robust solution for managing infrastructure at scale within the AWS ecosystem.

What is your favorite aspect of this product?

AWS Systems Manager for its centralized management capabilities, enabling efficient control and automation of AWS resources. Features like automation workflows and the ability to manage hybrid environments contribute to its versatility and effectiveness in streamlining operational tasks at scale.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

For those considering AWS Systems Manager, it's important to assess your organization's operational needs and how well the tool aligns with them. Begin by exploring its centralized management features and automation capabilities to streamline tasks across your AWS resources. Familiarize yourself with its integration with other AWS services and take advantage of features such as patch management and parameter store based on your requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Punit G.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Makes system admin's life earlier

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

I have used AWS Systems Manager only.

What is your favorite aspect of this product?

Scope of automation in the day to day tasks like remote script execution and patch management.

What do you dislike most about this product?

I cannot say anything which I disliked about this product.

What recommendations would you give to someone considering this product?

If you have EC2 machine deployed in your AWS setup, you must explore AWS Systems manager. You have to explore its potential in Automated system patching and executing remote commands/scripts on many servers at a time. But do not forget to setup VPC endpoints for Systems managers.

Pros

Helps Innovate
Trustworthy
Saves Time
Respectful

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Storage Monitoring Monitor storage performance and capacity.

Patching Automation The automated deployment and installation of server patches

Access Rights Management Ability to track and manage user access of sensitive data and systems

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Roxana S.

"A fantastic Systems Manager."

Likeliness to Recommend

Pros

Jitendra L.

"Fantastic product"

Likeliness to Recommend

Pros

Punit G.

Makes system admin's life earlier

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

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Datadog

Microsoft System Center

ServiceNow IT Operations Management

IBM Power Systems

Microsoft Operations Management Suite

1
Since last award

Feature Ratings

Cloud Monitoring

Storage Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Deployment Model

Network Mapping

Capacity Management

Automated Remediation

Server Performance Monitoring

Event Correlation & Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration