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AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

91 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

2% Neutral

98% Positive

Pros

Performance Enhancing
Saves Time
Respectful
Reliable

Feature Ratings

Average 85

Cloud Monitoring

Storage Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Deployment Model

Network Mapping

Capacity Management

Automated Remediation

Server Performance Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Also Featured in...

Cloud Management

Score 9.1

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AWS Systems Manager Reviews

Chandrika S.

Role: Consultant
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2025

Good product

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

In high demand

What is your favorite aspect of this product?

Technical team ready to help

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pranav p.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good to have best service

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

It's flexible and easy to access and deployment

What is your favorite aspect of this product?

Console access and services are more likely

What do you dislike most about this product?

Something related to cost

What recommendations would you give to someone considering this product?

Good to choose aws.

Pros

Efficient Service
Fair
Client's Interest First
Continually Improving Product

Cons

Commodity Features

Susmita B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Parameter Store - It acts as a secure repository for configuration data and secrets management. It allows users to manage parameters hierarchically, enabling better organization and retrieval of sensitive information like passwords and database strings. This feature helps segregate code from configuration data, enhancing security practices. Incident Management - With features like OpsCenter and Incident Manager, AWS Systems Manager helps organizations manage operational incidents more effectively by providing a centralized location for tracking, investigating, and remediating issues. This is crucial for maintaining high service availability.

What is your favorite aspect of this product?

Automation Capabilities: The automation features are highly regarded for enabling users to automate routine tasks such as patch management, configuration changes, and operational workflows. This reduces manual effort and minimizes the risk of human error, enhancing overall operational efficiency Compliance and Patch Management: The ability to automate compliance checks and patch management is crucial for many organizations. Users find it beneficial to maintain compliance with security policies and ensure that systems are up-to-date with minimal manual intervention

What do you dislike most about this product?

AWS Systems Manager does not support third-party extensions, which can limit its flexibility and integration capabilities with other too People complaint about the lack of clarity in error messages. For instance, when the system fails to connect to a machine, it does not adequately explain the reason for the error, complicating troubleshooting efforts

What recommendations would you give to someone considering this product?

Before deploying in production, test your configurations in a staging environment. This helps identify potential issues without impacting live operations. Set up fine-grained access controls using AWS Identity and Access Management (IAM). Ensure only authorized users can access sensitive operations, and regularly review permissions Utilize AWS CloudTrail to monitor all API calls made through Systems Manager. This provides an audit trail that can help in troubleshooting and compliance verification

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Storage Monitoring Monitor storage performance and capacity.

Patching Automation The automated deployment and installation of server patches

Access Rights Management Ability to track and manage user access of sensitive data and systems

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Chandrika S.

Good product

Likeliness to Recommend

Pros

Pranav p.

Good to have best service

Likeliness to Recommend

Pros

Cons

Susmita B.

Fantastic Product!

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

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1
Since last award

Feature Ratings

Cloud Monitoring

Storage Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Deployment Model

Network Mapping

Capacity Management

Automated Remediation

Server Performance Monitoring

Event Correlation & Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration