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Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

91 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

2% Neutral

98% Positive

Pros

Performance Enhancing
Saves Time
Respectful
Reliable

Feature Ratings

Average 85

Cloud Monitoring

Storage Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Deployment Model

Network Mapping

Capacity Management

Automated Remediation

Server Performance Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Also Featured in...

Cloud Management

Score 9.1

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Akshat A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

The most helpful about AWS system manager is it works with hybrid cloud systems including on-prem systems. Prevent drift by resolving to configure management, OS patches, and inventory. Highly Secure and compliant with industry standards.

What is your favorite aspect of this product?

The best thing i like about aws systems manager is they provide dashboard category wise such as operations management, application management, node management, shared resources, automation management. It is a centralized access control which also helps us in auditing control.

What do you dislike most about this product?

there are loads of submenus in system manager , so can be a little over whelming when you first go through to this menu, and to start a session it can be annoying with the amount of click you have to do it get on the server you want to remote on.

What recommendations would you give to someone considering this product?

Access control has gotten completely streamlined to IAM users and roles. I don't need to manage SSH keys for either developers or devops people anymore.

Pros

Efficient Service
Altruistic
Acts with Integrity
Friendly Negotiation

Cons

Charges for Enhancements
Slower Product Innovation

Okwesirieze A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Powerful Infrastructure Management

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

It's cost efficiency as most of System Manager features are available at no additional cost and also it's full native AWS ecosystem integration

What is your favorite aspect of this product?

I normally use Ansible to SSH into my instance via port 22. I can't do this on prod that's when i figured out AWS SSM where i do agentless access to my prod instances without requiring SSH and closing port 22 and not needing bastion host

What do you dislike most about this product?

I do face some performance issues when executing commands which sometimes impacts my workflows

What recommendations would you give to someone considering this product?

Don't try to implement everything at once. Start with Session Manager for secure instance access and Parameter Store for secrets management because these provide immediate value with minimal difficulties. Once comfortable, gradually add Patch Manager, Automation, and other advanced capabilities

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Effective Service

Cons

Charges for Enhancements

Arunkumar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Reliable and Time savings AWS service for Managing

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

it is Natively Integrated with the AWS ecosystems unlike third-party tools also it does not require extra agents or complex setup and great fan of its Automation Capabilities.

What is your favorite aspect of this product?

My favourite is Session Manager it allows secure browser-based access to servers without needing of SSH keys or opening inbound ports, and Automation for Patching and runbooks and frequently used it for Configuring and Installing CloudWatch agents to the servers without logging in to the servers.

What do you dislike most about this product?

some features are not very easy to understand at first and application-level monitoring areas are limited unlike other third-party tools and definitely need learning curve.

What recommendations would you give to someone considering this product?

Core features like Session Manager and Patch Automation are valuable, make sure your team is familiar with IAM roles and permissions, it surely saves a lot of time and reduce manual effort.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Storage Monitoring Monitor storage performance and capacity.

Patching Automation The automated deployment and installation of server patches

Access Rights Management Ability to track and manage user access of sensitive data and systems

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Akshat A.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

Okwesirieze A.

Powerful Infrastructure Management

Likeliness to Recommend

Pros

Cons

Arunkumar S.

Reliable and Time savings AWS service for Managing

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

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Microsoft Operations Management Suite

1
Since last award

Feature Ratings

Cloud Monitoring

Storage Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Deployment Model

Network Mapping

Capacity Management

Automated Remediation

Server Performance Monitoring

Event Correlation & Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration