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AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

90 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Saves Time
Respectful
Reliable

Feature Ratings

Average 85

Storage Monitoring

Cloud Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Capacity Management

Deployment Model

Server Performance Monitoring

Network Mapping

Automated Remediation

Event Correlation & Management

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Also Featured in...

Cloud Management

Score 9.1

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Akshat A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

The most helpful about AWS system manager is it works with hybrid cloud systems including on-prem systems. Prevent drift by resolving to configure management, OS patches, and inventory. Highly Secure and compliant with industry standards.

What is your favorite aspect of this product?

The best thing i like about aws systems manager is they provide dashboard category wise such as operations management, application management, node management, shared resources, automation management. It is a centralized access control which also helps us in auditing control.

What do you dislike most about this product?

there are loads of submenus in system manager , so can be a little over whelming when you first go through to this menu, and to start a session it can be annoying with the amount of click you have to do it get on the server you want to remote on.

What recommendations would you give to someone considering this product?

Access control has gotten completely streamlined to IAM users and roles. I don't need to manage SSH keys for either developers or devops people anymore.

Pros

Efficient Service
Altruistic
Acts with Integrity
Friendly Negotiation

Cons

Charges for Enhancements
Slower Product Innovation

Jitendra L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

"Fantastic product"

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out for its comprehensive set of management tools that facilitate operational efficiency and automation for AWS resources. Its key differentiators include centralized management, automation workflows, and the ability to manage hybrid environments. The integration with other AWS services and features such as patch management, session manager, and parameter store contribute to making it a versatile and robust solution for managing infrastructure at scale within the AWS ecosystem.

What is your favorite aspect of this product?

AWS Systems Manager for its centralized management capabilities, enabling efficient control and automation of AWS resources. Features like automation workflows and the ability to manage hybrid environments contribute to its versatility and effectiveness in streamlining operational tasks at scale.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

For those considering AWS Systems Manager, it's important to assess your organization's operational needs and how well the tool aligns with them. Begin by exploring its centralized management features and automation capabilities to streamline tasks across your AWS resources. Familiarize yourself with its integration with other AWS services and take advantage of features such as patch management and parameter store based on your requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Okwesirieze A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Powerful Infrastructure Management

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

It's cost efficiency as most of System Manager features are available at no additional cost and also it's full native AWS ecosystem integration

What is your favorite aspect of this product?

I normally use Ansible to SSH into my instance via port 22. I can't do this on prod that's when i figured out AWS SSM where i do agentless access to my prod instances without requiring SSH and closing port 22 and not needing bastion host

What do you dislike most about this product?

I do face some performance issues when executing commands which sometimes impacts my workflows

What recommendations would you give to someone considering this product?

Don't try to implement everything at once. Start with Session Manager for secure instance access and Parameter Store for secrets management because these provide immediate value with minimal difficulties. Once comfortable, gradually add Patch Manager, Automation, and other advanced capabilities

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Effective Service

Cons

Charges for Enhancements

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Patching Automation The automated deployment and installation of server patches

Access Rights Management Ability to track and manage user access of sensitive data and systems

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Akshat A.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

Jitendra L.

"Fantastic product"

Likeliness to Recommend

Pros

Okwesirieze A.

Powerful Infrastructure Management

Likeliness to Recommend

Pros

Cons

Most Popular AWS Systems Manager Comparisons

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1
Since last award

Feature Ratings

Storage Monitoring

Cloud Monitoring

Patching Automation

Access Rights Management

Centralized Dashboard

Capacity Management

Deployment Model

Server Performance Monitoring

Network Mapping

Automated Remediation

Event Correlation & Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of IT Administration