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Atera Logo
Atera

Atera

Composite Score
6.5 /10
CX Score
6.9 /10
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Atera
6.5 /10

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative
21% Neutral
79% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Cons

  • Wastes Time
  • Under Delivered

Feature Ratings

Average 70

Expense Management

80

Mobile Access

80

Auditability & Change History

78

Project and Engagement management

77

Security & Identity Management

73

Resource & Capacity Management

72

Billing & Invoicing

70

Delivery & Financial reporting

62

Time Tracking

57

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

87

Availability and Quality of Training

85

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

79

Ease of Implementation

77

Vendor Support

76

Business Value Created

73

Ease of Customization

72

Ease of Data Integration

71

Product Strategy and Rate of Improvement

68

Atera Reviews

Tanvy A.

  • Role: Public Sector
  • Industry: Agriculture
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great product but a little expensive

Likeliness to Recommend

7 /10

What differentiates Atera from other similar products?

Atera has a huge range of features as compared to other similar software’s making it one key solution for majority of the IT problems. It has a great client support system making it very less stressing.

What is your favorite aspect of this product?

Favourite aspect of using this product is Atera being a one stop solution for IT process management

What do you dislike most about this product?

I dislike the price of Atera and that it’s sometime a problem in logging into the software and that it uses a lot of storage

What recommendations would you give to someone considering this product?

I would recommend Atera to anyone who wants to manage IT processes in a very sophisticated manner by having access to a huge variety of features

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Security Protects
  • Helps Innovate

Igor K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Easy to implement

What is your favorite aspect of this product?

Automation and AI

What do you dislike most about this product?

Remote connection

What recommendations would you give to someone considering this product?

None. It's easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Angie B.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Atera is a powerful tool.

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

They use Chocolatey to perform remote installations, so it would be great if these were added to the library at a quicker clip. I have to open support tickets for some of the more esoteric installers, so it would be great if these were added at a quicker clip.

What is your favorite aspect of this product?

The dashboard layout is nice and simple to use, and it provides useful status updates on the devices. Simple click-through to important items It’s good to have detailed device information because it makes it simple to take the necessary actions. Automations are simple to set up and schedule, and they produce excellent reports when they are executed as planned. Remote user setup is simple, and installation is quick and easy.

What do you dislike most about this product?

No obvious drawbacks; however, occasionally it assumes I’m a separate person because I log in from my desktop, laptop, and iPad and suggests I purchase an additional license for a different user. Small annoyance There is nothing I dislike about my job, which requires me to manage roughly 200 machines.

What recommendations would you give to someone considering this product?

Everything is made simple by Atera, including remote assistance, bulk installations, bulk scripting, reporting, and windows updates, especially if you have previously done things the difficult way. You can run reports to determine your priorities, push Windows updates with a few clicks, report on the status of everything, execute scripts across your entire organization, and even conduct installs across your entire organization with only a little trouble.

Pros

  • Respectful
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First