In Partnership With SelectHub
What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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In Partnership With SelectHub
Atera Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Cons
- Wastes Time
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Mobile Access
Auditability & Change History
Project and Engagement management
Security & Identity Management
Resource & Capacity Management
Billing & Invoicing
Delivery & Financial reporting
Time Tracking
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Vendor Support
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
Atera Reviews
Tanvy A.
- Role: Public Sector
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Great product but a little expensive
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera has a huge range of features as compared to other similar software’s making it one key solution for majority of the IT problems. It has a great client support system making it very less stressing.
What is your favorite aspect of this product?
Favourite aspect of using this product is Atera being a one stop solution for IT process management
What do you dislike most about this product?
I dislike the price of Atera and that it’s sometime a problem in logging into the software and that it uses a lot of storage
What recommendations would you give to someone considering this product?
I would recommend Atera to anyone who wants to manage IT processes in a very sophisticated manner by having access to a huge variety of features
Pros
- Performance Enhancing
- Inspires Innovation
- Security Protects
- Helps Innovate
Please tell us why you think this review should be flagged.
Igor K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Good product
Likeliness to Recommend
What differentiates Atera from other similar products?
Easy to implement
What is your favorite aspect of this product?
Automation and AI
What do you dislike most about this product?
Remote connection
What recommendations would you give to someone considering this product?
None. It's easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Angie B.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Atera is a powerful tool.
Likeliness to Recommend
What differentiates Atera from other similar products?
They use Chocolatey to perform remote installations, so it would be great if these were added to the library at a quicker clip. I have to open support tickets for some of the more esoteric installers, so it would be great if these were added at a quicker clip.
What is your favorite aspect of this product?
The dashboard layout is nice and simple to use, and it provides useful status updates on the devices. Simple click-through to important items It’s good to have detailed device information because it makes it simple to take the necessary actions. Automations are simple to set up and schedule, and they produce excellent reports when they are executed as planned. Remote user setup is simple, and installation is quick and easy.
What do you dislike most about this product?
No obvious drawbacks; however, occasionally it assumes I’m a separate person because I log in from my desktop, laptop, and iPad and suggests I purchase an additional license for a different user. Small annoyance There is nothing I dislike about my job, which requires me to manage roughly 200 machines.
What recommendations would you give to someone considering this product?
Everything is made simple by Atera, including remote assistance, bulk installations, bulk scripting, reporting, and windows updates, especially if you have previously done things the difficult way. You can run reports to determine your priorities, push Windows updates with a few clicks, report on the status of everything, execute scripts across your entire organization, and even conduct installs across your entire organization with only a little trouble.
Pros
- Respectful
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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