In Partnership With SelectHub
What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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In Partnership With SelectHub
Atera Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Cons
- Wastes Time
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Mobile Access
Auditability & Change History
Project and Engagement management
Security & Identity Management
Resource & Capacity Management
Billing & Invoicing
Delivery & Financial reporting
Time Tracking
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Vendor Support
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
Atera Reviews
Milan P.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Need some implementation
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera is fully cloud-based, which means there’s no need for on-premises hardware or complex installations.
What is your favorite aspect of this product?
Atera offers powerful automation tools and scripting capabilities that can be used to automate routine tasks and deploy custom scripts across devices.
What do you dislike most about this product?
Although Atera supports various integrations, there might be gaps where it doesn’t connect with specific tools or services that are crucial for some users’ workflows.
What recommendations would you give to someone considering this product?
While Atera is powerful, its extensive feature set might be overwhelming for smaller teams or individual IT professionals who may not need all the capabilities offered.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Parth M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Excellent Tool for all in one Support.
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera’s remote access support can stay connected while on the go. In the event that someone encounter issues , the help desk provides a centralised platform for troubleshooting.Also it becomes superior from competitor by providing toolkit to monitor the network with ease as business grows.
What is your favorite aspect of this product?
Atera provides me a unique flat rate pricing model which attracts plus offering unlimited devices per technician which significantly benefitted me. It is user friendly making it easier to navigate and utilise the platforms full range of features. Automation feature is plus advantage.
What do you dislike most about this product?
Altera can improve in emphasising mobile management and integration with third party apps.
What recommendations would you give to someone considering this product?
Business which wants to start or upgrade all in one platform can choose this as it combines RMM,PSA and remote access, simplify IT management workflows.Designed for ease of use , allowing quick onboarding and efficient daily operations. Cloud Based solution will also help businesses. It is definitely be considered.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aryan J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
Streamlined IT Management with Minimal Hassle
Likeliness to Recommend
What differentiates Atera from other similar products?
What sets Atera apart is its all-in-one interface that combines RMM, PSA, patch management, and remote access in a single platform. Unlike other tools where you need to toggle between multiple applications or dashboards, Atera keeps everything unified and intuitive, which makes a huge difference during fast-paced troubleshooting.
What is your favorite aspect of this product?
The remote monitoring capabilities are lightweight yet powerful—it gives real-time insights without overloading endpoints. The built-in automation scripts for patching and maintenance save a lot of manual effort. I also appreciate the mobile app, which is genuinely helpful when managing alerts or initiating remote sessions on the go.
What do you dislike most about this product?
One thing that could improve is the report customization—it lacks flexibility in building tailored reports for management or audits. Also, third-party integrations are a bit limited compared to other enterprise-grade tools. But for most day-to-day needs, it's more than sufficient.
What recommendations would you give to someone considering this product?
If you're a system engineer or IT admin handling a distributed or hybrid infrastructure, Atera is a solid choice, especially for small to mid-sized environments. It's easy to deploy, quick to learn, and offers great value for the price. I'd recommend it for teams wanting simplicity without giving up core functionality.
Pros
- Efficient Service
- Acts with Integrity
- Includes Product Enhancements
- Continually Improving Product
Cons
- Wastes Time
Please tell us why you think this review should be flagged.
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