Atera Logo
Atera Logo
Atera

Atera

Composite Score
6.5 /10
CX Score
6.9 /10
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Atera
6.5 /10

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative
21% Neutral
79% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Cons

  • Wastes Time
  • Under Delivered

Feature Ratings

Average 70

Expense Management

80

Mobile Access

80

Auditability & Change History

78

Project and Engagement management

77

Security & Identity Management

73

Resource & Capacity Management

72

Billing & Invoicing

70

Delivery & Financial reporting

63

Time Tracking

57

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

87

Availability and Quality of Training

85

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

78

Ease of Implementation

77

Vendor Support

76

Business Value Created

73

Ease of Customization

72

Ease of Data Integration

71

Product Strategy and Rate of Improvement

68

Atera Reviews

Milan P.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Need some implementation

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

Atera is fully cloud-based, which means there’s no need for on-premises hardware or complex installations.

What is your favorite aspect of this product?

Atera offers powerful automation tools and scripting capabilities that can be used to automate routine tasks and deploy custom scripts across devices.

What do you dislike most about this product?

Although Atera supports various integrations, there might be gaps where it doesn’t connect with specific tools or services that are crucial for some users’ workflows.

What recommendations would you give to someone considering this product?

While Atera is powerful, its extensive feature set might be overwhelming for smaller teams or individual IT professionals who may not need all the capabilities offered.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Parth M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Excellent Tool for all in one Support.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Atera’s remote access support can stay connected while on the go. In the event that someone encounter issues , the help desk provides a centralised platform for troubleshooting.Also it becomes superior from competitor by providing toolkit to monitor the network with ease as business grows.

What is your favorite aspect of this product?

Atera provides me a unique flat rate pricing model which attracts plus offering unlimited devices per technician which significantly benefitted me. It is user friendly making it easier to navigate and utilise the platforms full range of features. Automation feature is plus advantage.

What do you dislike most about this product?

Altera can improve in emphasising mobile management and integration with third party apps.

What recommendations would you give to someone considering this product?

Business which wants to start or upgrade all in one platform can choose this as it combines RMM,PSA and remote access, simplify IT management workflows.Designed for ease of use , allowing quick onboarding and efficient daily operations. Cloud Based solution will also help businesses. It is definitely be considered.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aryan J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Streamlined IT Management with Minimal Hassle

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

What sets Atera apart is its all-in-one interface that combines RMM, PSA, patch management, and remote access in a single platform. Unlike other tools where you need to toggle between multiple applications or dashboards, Atera keeps everything unified and intuitive, which makes a huge difference during fast-paced troubleshooting.

What is your favorite aspect of this product?

The remote monitoring capabilities are lightweight yet powerful—it gives real-time insights without overloading endpoints. The built-in automation scripts for patching and maintenance save a lot of manual effort. I also appreciate the mobile app, which is genuinely helpful when managing alerts or initiating remote sessions on the go.

What do you dislike most about this product?

One thing that could improve is the report customization—it lacks flexibility in building tailored reports for management or audits. Also, third-party integrations are a bit limited compared to other enterprise-grade tools. But for most day-to-day needs, it's more than sufficient.

What recommendations would you give to someone considering this product?

If you're a system engineer or IT admin handling a distributed or hybrid infrastructure, Atera is a solid choice, especially for small to mid-sized environments. It's easy to deploy, quick to learn, and offers great value for the price. I'd recommend it for teams wanting simplicity without giving up core functionality.

Pros

  • Efficient Service
  • Acts with Integrity
  • Includes Product Enhancements
  • Continually Improving Product

Cons

  • Wastes Time