AskNicely Logo
AskNicely Logo
Ask Nicely

AskNicely

7.5 /10
Category
AskNicely
7.5 /10

What is AskNicely?

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AskNicely won the following awards in the Voice of the Customer category

Filter By

AskNicely Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AskNicely.

86 Likeliness to Recommend

4
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AskNicely?

5% Negative
5% Neutral
90% Positive

Pros

  • Caring
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 83

Questionnaire Design/Survey Builder

88

Alerts

85

Data Visualization

85

Dashboards, Analytics and Reporting

85

Sentiment Analytics

84

Text Analytics

81

Multi-Channel Data Collection

81

API Framework

78

Vendor Capability Ratings

Average 80

Ease of Implementation

87

Usability and Intuitiveness

86

Vendor Support

82

Ease of Customization

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

77

Ease of IT Administration

77

Business Value Created

76

Availability and Quality of Training

74

Breadth of Features

72

AskNicely Reviews

Rufinol V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

The valuable Survey Application

Likeliness to Recommend

5 /10

What differentiates AskNicely from other similar products?

The dynamics in surveys and analysis are well handled

What is your favorite aspect of this product?

The consistent communication option and instant response is powerfully designed

What do you dislike most about this product?

The intuition of this program interface is challenging

What recommendations would you give to someone considering this product?

The optimal survey options from the app gives us a realistic information

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Enables Productivity

Rackel S.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Handling Customer Issues Easily With AskNicely

Likeliness to Recommend

9 /10

What differentiates AskNicely from other similar products?

The platform has an auto dialer and allows performance evaluation. The product has very reliable customer services and they respond on time.

What is your favorite aspect of this product?

Availability of text to speech feature. Easy customization and natural language processing. Excellent Ai analytics and machine learning technology Ease of use.

What do you dislike most about this product?

The product is not cost effective. It requires high initial cost investments.

What recommendations would you give to someone considering this product?

Drive lasting loyalty to customers by adopting this software. It is up to scratch.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Dikoriro M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

My Experience With AskNicely

Likeliness to Recommend

9 /10

What differentiates AskNicely from other similar products?

When it comes to customer voice, AskNicely doffers real time customer feedback and makes it easy to listen to customers and attend to their needs.

What is your favorite aspect of this product?

I like that AskNicely if affordable I like the we get customer feedback in real time

What do you dislike most about this product?

No major failures for the time I have used AskNicely

What recommendations would you give to someone considering this product?

I recommend AskNicely because it offers best features and makes handling customer needs easy. It works in real-time which is a plus.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Most Popular AskNicely Comparisons