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Amazon

Amazon WorkSpaces

Composite Score

8.0 /10

CX Score

8.3 /10

32 Reviews Write a Review

Claim Software

What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.

Company Details

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Amazon WorkSpaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon WorkSpaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

86 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon WorkSpaces?

7% Negative

9% Neutral

84% Positive

Pros

Includes Product Enhancements
Respectful
Reliable
Inspires Innovation

Feature Ratings

Average 78

Networked Enterprise

Broadcast to TVs

Document Management

Integrations

Customizable Branding

App Delivery and Access

Interactive Organizational Chart

Calendars

Listings

File Sharing Collaboration

Reporting and Analytics

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Desktop as a Service

Score 8.4

View Amazon WorkSpaces in this category (opens in a new tab)

Amazon WorkSpaces Reviews

Aleksandr S.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Stability of Mac application could be better

Likeliness to Recommend

4 /10

What differentiates Amazon WorkSpaces from other similar products?

Mature solution with a goods support from the vendor

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

It's not always stable (crashes still are frequent)

What recommendations would you give to someone considering this product?

Work on crashes (log is available)

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor Friendly Policies
Less Friendly Negotiation

Amit B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon workspace provides a secure and development friendly environment prefered by many large companies. It acts as a medium between the user and the developer to interact with each other directly and as a result it meets all the necessary requirements. Amazon workspace provides us a seperate cloud storage to store all the confidential files and reduce the dependencies on other storage spaces. We can access our files through AWS in multiple systems using log in credentials.

What is your favorite aspect of this product?

It can be customized so perfectly for a thin client PC or mobile Reliability and support are 10++

What do you dislike most about this product?

Amazon Workspaces most of the times has audio integration issues. Sometimes the Amazon Workspace goes to unhealthy state all of a sudden and the Workspace won't be available for login.

What recommendations would you give to someone considering this product?

A good option if you are using a cloud-based Virtual desktop. You can customize the workspace based on our needs. The only problem is the connectivity to the workspace if you are using the web version to connect the workspace. WAN can be used to connect workspace with better performance.

Pros

Helps Innovate
Enables Productivity
Effective Service
Respectful

Cons

Under Delivered
Less Friendly Negotiation

Mohammed N.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Flexible, Secure Cloud Desktop with costs

Likeliness to Recommend

8 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces stands out because it provides managed, scalable cloud desktops that are strongly linked with AWS services, has flexible deployment and billing options, supports many operating systems, and ensures strong global performance and resilience.

What is your favorite aspect of this product?

My favorite feature of Amazon WorkSpaces is its simplicity and flexibility. you can set up fully managed Windows or Linux desktops in minutes, scale them up or down as your team expands, and pay only for what you need. It eliminates the hassle of maintaining hardware and patching systems while providing secure, anywhere access.

What do you dislike most about this product?

What I dislike most about Amazon WorkSpaces is that it can feel slow or unstable when you're on a shaky or low-bandwidth connection—users frequently mention lag, delayed loading times, or even abrupt disconnections that impede workflow.

What recommendations would you give to someone considering this product?

Use multi-factor authentication (MFA) for enhanced protection, enable encryption at rest and in transit, and keep golden images up to current to ensure that new WorkSpaces deploy consistently. To avoid problems, schedule frequent patching and backups and set up warnings for expense spikes or unexpected activities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Amazon WorkSpaces

What is Amazon WorkSpaces?

Company Details

Need Assistance?

Amazon WorkSpaces Ratings

87 Likeliness to Recommend

2 Since last award

86 Plan to Renew

3 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Amazon WorkSpaces?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

App Delivery and Access Provides users with access to apps they need to be productive.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Calendars Ability to manage and view employee schedules, and book meetings.

Listings A place to list things for sale or swap.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Desktop as a Service

Amazon WorkSpaces Reviews

Aleksandr S.

Stability of Mac application could be better

Likeliness to Recommend

Pros

Cons

Amit B.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Mohammed N.

Flexible, Secure Cloud Desktop with costs

Likeliness to Recommend

Pros

Most Popular Amazon WorkSpaces Comparisons

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Feature Ratings

Networked Enterprise

Broadcast to TVs

Document Management

Integrations

Customizable Branding

App Delivery and Access

Interactive Organizational Chart

Calendars

Listings

File Sharing Collaboration

Reporting and Analytics

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training