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Amazon

Amazon WorkSpaces

Composite Score

8.1 /10

CX Score

8.4 /10

33 Reviews Write a Review

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What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.

Company Details

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Amazon WorkSpaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon WorkSpaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

87 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon WorkSpaces?

6% Negative

9% Neutral

85% Positive

Pros

Includes Product Enhancements
Respectful
Reliable
Inspires Innovation

Feature Ratings

Average 78

Networked Enterprise

Broadcast to TVs

Integrations

File Sharing Collaboration

Document Management

App Delivery and Access

Interactive Organizational Chart

Customizable Branding

Listings

Calendars

Workflow & Approvals

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Desktop as a Service

Score 8.3

View Amazon WorkSpaces in this category (opens in a new tab)

Amazon WorkSpaces Reviews

Mohammed N.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Flexible, Secure Cloud Desktop with costs

Likeliness to Recommend

8 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces stands out because it provides managed, scalable cloud desktops that are strongly linked with AWS services, has flexible deployment and billing options, supports many operating systems, and ensures strong global performance and resilience.

What is your favorite aspect of this product?

My favorite feature of Amazon WorkSpaces is its simplicity and flexibility. you can set up fully managed Windows or Linux desktops in minutes, scale them up or down as your team expands, and pay only for what you need. It eliminates the hassle of maintaining hardware and patching systems while providing secure, anywhere access.

What do you dislike most about this product?

What I dislike most about Amazon WorkSpaces is that it can feel slow or unstable when you're on a shaky or low-bandwidth connection—users frequently mention lag, delayed loading times, or even abrupt disconnections that impede workflow.

What recommendations would you give to someone considering this product?

Use multi-factor authentication (MFA) for enhanced protection, enable encryption at rest and in transit, and keep golden images up to current to ensure that new WorkSpaces deploy consistently. To avoid problems, schedule frequent patching and backups and set up warnings for expense spikes or unexpected activities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Overall, great product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jitendra S.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Perfect for Working Anytime and Anywhere

Likeliness to Recommend

10 /10

What differentiates Amazon WorkSpaces from other similar products?

It lets users customize their virtual desktops to meet their specific needs, whether they need extra power for heavy-duty tasks or a simpler setup for everyday use. Plus, WorkSpaces works well with other AWS services, which is great for businesses already using Amazon's cloud. The pricing is also attractive, with pay-as-you-go options that help companies save money.

What is your favorite aspect of this product?

My favorite thing about Amazon WorkSpaces is how flexible it is. I can easily customize my virtual desktop to suit my needs, whether I’m working on tough projects that need a lot of power or just doing everyday tasks. Plus, being able to access my desktop from anywhere makes it super convenient for working remotely.

What do you dislike most about this product?

It sometimes runs slowly, especially when a lot of people are using it, which can be annoying. Also, while the setup is mostly simple, some features can be a bit hard to figure out at first, which might be confusing for new users.

What recommendations would you give to someone considering this product?

I would recommend giving Amazon WorkSpaces a try if you need a flexible option for virtual desktops. First, think about what you really need in terms of power and storage. Use the free trial to explore the setup and features before you buy. And be ready to spend some time learning how to use everything, as it might take a bit to get used to all the features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon WorkSpaces

What is Amazon WorkSpaces?

Company Details

Need Assistance?

Awards & Recognition

Amazon WorkSpaces Ratings

87 Likeliness to Recommend

87 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Amazon WorkSpaces?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

App Delivery and Access Provides users with access to apps they need to be productive.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

Listings A place to list things for sale or swap.

Calendars Ability to manage and view employee schedules, and book meetings.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Desktop as a Service

Amazon WorkSpaces Reviews

Mohammed N.

Flexible, Secure Cloud Desktop with costs

Likeliness to Recommend

Pros

Overall, great product

Likeliness to Recommend

Pros

Jitendra S.

Perfect for Working Anytime and Anywhere

Likeliness to Recommend

Pros

Most Popular Amazon WorkSpaces Comparisons

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Workgrid

1
Since last award

Feature Ratings

Networked Enterprise

Broadcast to TVs

Integrations

File Sharing Collaboration

Document Management

App Delivery and Access

Interactive Organizational Chart

Customizable Branding

Listings

Calendars

Workflow & Approvals

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training