What is Alvaria Contact Center?
Alvaria Cloud's (formerly Aspect Via Cloud Contact Center) and workforce optimization solutions simplify and enhance the customer and agent experience. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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70 Likeliness to Recommend
1
Since last award
82 Plan to Renew
2
Since last award
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alvaria Contact Center?
Pros
- Efficient Service
- Inspires Innovation
- Performance Enhancing
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Ticket Management
Workforce Management
Screen Prompts
Multi Channel Queue Management
Knowledge Management
Contact Center Analytics
Multi Channel Intake Integration
Contact Center Compliance Management
Call Scripting and Call Flow Management
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Business Value Created
Vendor Support
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of IT Administration
Breadth of Features
Alvaria Contact Center Reviews
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Apr 2020
Great, easy product! I recommend
Likeliness to Recommend
Pros
- Security Protects
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Friendly Negotiation
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2020
Easy to use, lots of features and configurations
Likeliness to Recommend
Pros
- Performance Enhancing
- Acts with Integrity
- Reliable
- Efficient Service
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2020
Easy to use. Offers connectivity. Love the product
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Saves Time
- Fair