What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Reliable
- Fair
- Friendly Negotiation
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Workforce Management
Ticket Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Contact Center Compliance Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Aircall Reviews
Vic S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Respectful
Garret T.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Expensive, Unreliable, Bad Customer Support
Likeliness to Recommend
What differentiates Aircall from other similar products?
Aircall is different because it promises the world and does NOT deliver. And when you try to get help, you get the run around and no real solutions.
What is your favorite aspect of this product?
My favorite aspect will be cancelling the service. Until then, I wish that our calls were not marked as SPAM. I wish the product would stop crashing and have reliability issues and I wish that support would actually help.
What do you dislike most about this product?
Unreliable. Bad customer support.
What recommendations would you give to someone considering this product?
I would recommend that you do not sign any contract and that you use the product to see how horribly unreliable it is prior to paying for it.
Pros
- Friendly Negotiation
- Security Protects
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Arianna C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
simple accessible features, great product.
Likeliness to Recommend
What differentiates Aircall from other similar products?
it’s accessibility
What is your favorite aspect of this product?
how simple it is to tag calls and stay in communication with clients and workers alike
What do you dislike most about this product?
sometimes it does crash
What recommendations would you give to someone considering this product?
take advantage of tagging calls option!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing