What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Reliable
- Fair
- Friendly Negotiation
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Workforce Management
Ticket Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Contact Center Compliance Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Aircall Reviews
Alexandr Z.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted May 2022
Easy to use, user friendly, I like it
Likeliness to Recommend
What differentiates Aircall from other similar products?
I dont know, to be honest I use it and it is fine for me - this is all I need to say.
What is your favorite aspect of this product?
to see this: All done! You’ve organized all your calls, congrats!
What do you dislike most about this product?
there is no button like "mute and ignore incoming call"
What recommendations would you give to someone considering this product?
Give it a try!
Pros
- Continually Improving Product
- Efficient Service
- Fair
- Altruistic
Miodrag C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Great product that really helps save time!
Likeliness to Recommend
What differentiates Aircall from other similar products?
Aircall clearly helps with improving productivity and time efficiency. By far the easiest one to integrate.
What is your favorite aspect of this product?
Integrations with various solutions we use
What do you dislike most about this product?
Sometimes it may be really slow
What recommendations would you give to someone considering this product?
As long as you get a good deal, definitely go for it!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Anders S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use all the way
Likeliness to Recommend
What differentiates Aircall from other similar products?
Its soo easy to set Up and use
What is your favorite aspect of this product?
Convinience
What do you dislike most about this product?
That you cant see who called a number when it called back
What recommendations would you give to someone considering this product?
Do it, its very simple
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Respectful