What is Agiloft Flexible ITIL Service Desk?
The Flexible ITIL Service Desk is an alternative version of the Flexible Service Desk Suite. It includes all of the elements of the standard suite, integrated with ITIL terminology and preconfigured to include processes for Service Requests, Incidents, Problems, Change Requests, Configuration Items, Purchase Requests, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+66 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agiloft Flexible ITIL Service Desk?
Pros
- Respectful
- Friendly Negotiation
- Trustworthy
- Unique Features
Cons
- Under Delivered
- Less Inspiring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Support Solutions
Multi-Site Functionality
Service Catalog
Multi Device Capability
End User Self Serve
Integrated Knowledge Management
Technician Administration
Reporting
Integration With IT Tools
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Agiloft Flexible ITIL Service Desk Reviews
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2020
great product
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Matt H.
- Role: Vendor Management
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2020
Product disappoints.
Likeliness to Recommend
What differentiates Agiloft Flexible ITIL Service Desk from other similar products?
Its lack of functionality and performance
What is your favorite aspect of this product?
Absolutely nothing at all unfortunately. I wish I was still with IBM.
What do you dislike most about this product?
ITS LACK OF FUNCTIONALITY AND SPEED.
What recommendations would you give to someone considering this product?
Please consider a different product.
Pros
- Efficient Service
- Security Protects
Cons
- Vendor's Interest First
- Under Delivered
- Inhibits Innovation
Richard A E.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jan 2020
Service and advice was great, unusually so for a
Likeliness to Recommend
What differentiates Agiloft Flexible ITIL Service Desk from other similar products?
The customer service was nice and made implementation easier and deployment faster.
What is your favorite aspect of this product?
No need for custom coding allowed us to deploy in weeks
What do you dislike most about this product?
Nothing major
What recommendations would you give to someone considering this product?
If you appreciate service as a large aspect of your experience, rather than a do it yourself model, it is a boutique vendor.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Caring