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Salesforce.com Inc

Agentforce Sales

Composite Score

8.9 /10

CX Score

9.2 /10

63 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Conversation Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2026

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

10 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Transparent
Caring
Fair

Feature Ratings

Average 85

Audio Transcription

Dashboards and Reporting

Conversation Coaching

Artificial Intelligence Engine

Application Integration

Call Recording

Mobile Support

Call Analytics

Pipeline Visibility

Role-Based Access

Manager Annotation and Feedback

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Maria K.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Exceptional experience, I love it!

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

It's hard to pinpoint a single standout feature because it's like comparing apples to oranges. However, if I had to choose, the customization options for sales processes make it a cut above the rest. The ability to tailor workflows, fields, and even automation rules.

What is your favorite aspect of this product?

The crown jewel for me has to be the dynamic forecasting in Salesforce Sales Cloud. Real-time insights into team performance and pipeline health make decision-making a breeze

What do you dislike most about this product?

Now, if I have to nitpick, I'd say the learning curve for some advanced features can be a bit steep. It's not that they're not powerful; it's just that you might need a bit more time to master them.

What recommendations would you give to someone considering this product?

Don't rush, take the time to understand your unique needs, and tailor Sales Cloud accordingly. And yes, while the learning curve might be a hurdle initially, the payoff in terms of efficiency is well worth it

Pros

Caring
Altruistic
Efficient Service
Inspires Innovation

Mohit J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, fantastic product, amazing features

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Better to use, UI/UX is much better

What is your favorite aspect of this product?

UI/UX is clearly my favorite

What do you dislike most about this product?

Nothing as such but definately can improve with time

What recommendations would you give to someone considering this product?

That its easy to use, and the UI/UX is amazing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhishek P.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Brilliant solution for all your needs!

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

The seamlessly easy user interface and user experience make this SaaS stand out from the rest of the peers for me. I thoroughly enjoy the overall user-friendly aspect of lead display and enhancement. This is my go to tools for all the commercial needs since the very day one. I highly recommend it to everyone who is looking for a better marketing and sales SaaS product. It is a one stop shop for all the business solution management. Salesforce Cloud Enterprise stands as an indispensable asset for businesses of all sizes, providing a secure, scalable, and feature-rich CRM solution.

What is your favorite aspect of this product?

My most favourite aspect of the SF product apart from the UI/UX is the seamless integration with other softwares. This feature has made my CRM journey very smooth. You can experience the synergy as Salesforce Cloud Enterprise effortlessly weaves into your tech toolkit. It's not just compatibility; it's a personalised blend, optimising your workflows and maximising the value of your unique tech investments. Embrace a cohesive business ecosystem tailored for your success.

What do you dislike most about this product?

I don't particularly dislike any feature of SF personally but i have few recommendations. SF can really work on it's pricing for the customer at the lower end of the spectrum. I have many small business owner friends who just started their business and want to integrate their journey with SF. So the pricing for me would be the part where SF can think on and leverage the economies of scale.

What recommendations would you give to someone considering this product?

JUST GO FOR IT YOU ARE MAKING THE BEST DECISION!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Engagement Platforms

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Maria K.

Exceptional experience, I love it!

Likeliness to Recommend

Pros

Mohit J.

Easy to use, fantastic product, amazing features

Likeliness to Recommend

Pros

Abhishek P.

Brilliant solution for all your needs!

Likeliness to Recommend

Pros

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Feature Ratings

Audio Transcription

Dashboards and Reporting

Conversation Coaching

Artificial Intelligence Engine

Application Integration

Call Recording

Mobile Support

Call Analytics

Pipeline Visibility

Role-Based Access

Manager Annotation and Feedback

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration