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Salesforce.com Inc

Agentforce Sales

Composite Score

8.9 /10

CX Score

9.2 /10

63 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Conversation Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2026

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

10 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Transparent
Caring
Fair

Feature Ratings

Average 85

Audio Transcription

Dashboards and Reporting

Conversation Coaching

Artificial Intelligence Engine

Application Integration

Call Recording

Mobile Support

Call Analytics

Pipeline Visibility

Role-Based Access

Manager Annotation and Feedback

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Rachel H.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Multitude of options to fit unique business needs

Likeliness to Recommend

8 /10

What differentiates Agentforce Sales from other similar products?

We love that we can use it to keep information organized and accessible to our direct team and our partners.

What is your favorite aspect of this product?

The ability to track and analyze data and trends has been hugely helpful!

What do you dislike most about this product?

Because there are so many ways to implement salesforce, some of the tools don't make sense for our organization and add some unnecessary steps to our process.

What recommendations would you give to someone considering this product?

Take some of the free Salesforce trainings available online

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First

Maggie O.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Thank God for SF

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise stands out due to its robust functionality, customizable features, and seamless integration with other Salesforce products. Its user-friendly interface, comprehensive analytics, and scalability make it a top choice, empowering businesses to optimize sales processes and drive growth effectively.

What is your favorite aspect of this product?

One admirable aspect of Salesforce Sales Cloud Enterprise is its versatility. Its ability to adapt to diverse business needs through customization and integration is impressive, offering users a tailored solution that evolves with their requirements.

What do you dislike most about this product?

Some users might find aspects like the learning curve or the initial setup complexity challenging. However, Salesforce's extensive support and community resources often mitigate these concerns, helping users navigate any difficulties effectively

What recommendations would you give to someone considering this product?

For someone considering Salesforce Sales Cloud Enterprise, I'd suggest thoroughly evaluating your business requirements and ensuring alignment with the platform's features. Additionally, take advantage of Salesforce's extensive resources, such as training modules and support forums, to maximize the product's potential and streamline implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alok S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Top-notch Sales Solution, Easy Customization

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce is market leader in field of CRM, which makes it more trustable platform for business. It has advanced features for sales management, comprehensive integration capabilities.

What is your favorite aspect of this product?

its scalability and extensive ecosystem of third-party apps and add-ons further differentiate it from competitors.

What do you dislike most about this product?

it can be overwhelming for smaller businesses or those with simpler sales processes

What recommendations would you give to someone considering this product?

Please launch full version of Einstein Copilot with more capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Engagement Platforms

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Rachel H.

Multitude of options to fit unique business needs

Likeliness to Recommend

Pros

Cons

Maggie O.

Thank God for SF

Likeliness to Recommend

Pros

Alok S.

Top-notch Sales Solution, Easy Customization

Likeliness to Recommend

Pros

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Feature Ratings

Audio Transcription

Dashboards and Reporting

Conversation Coaching

Artificial Intelligence Engine

Application Integration

Call Recording

Mobile Support

Call Analytics

Pipeline Visibility

Role-Based Access

Manager Annotation and Feedback

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration