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Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

109 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Kunj B.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful and Flexible CRM with Room for Smarter Fo

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud stands out for its high customization, powerful automation tools, strong AI insights with Einstein, & a vast ecosystem of integrations, making it adaptable for businesses of all sizes.

What is your favorite aspect of this product?

I like how easily it can be customized and automated to fit different sales processes, plus the AI insights make decision-making faster and smarter.

What do you dislike most about this product?

What I dislike most about Salesforce Sales Cloud is its steep learning curve and complexity that creates significant barriers to user adoption. Despite its powerful capabilities, the platform often requires specialized knowledge or dedicated Salesforce administrators to implement effectively. The interface, while improved with Lightning, still has counterintuitive elements that frustrate even tech-savvy users. Creating custom reports or dashboards feels unnecessarily complicated, and simple tasks often require multiple clicks through nested menus. This complexity extends to the configuration process,

What recommendations would you give to someone considering this product?

Make sure to invest time in proper setup and training so you can fully leverage its customization & automation features. Also, plan your budget for add-ons & integrations, as costs can increase with advanced needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mangesh K.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful, Versatile, but Requires a Learning Curve

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud stands out due to its high customizability, extensive third-party app ecosystem, and powerful automation tools. Unlike many CRM platforms, it offers a robust suite of AI-driven features (like Einstein AI), deep analytics, and scalable architecture suitable for businesses of all sizes. Key differentiators: Highly Customizable workflows and dashboards AI-Powered Insights with Salesforce Einstein Large AppExchange Marketplace for integrations Strong Mobile Experience Advanced Reporting & Forecasting Tools

What is your favorite aspect of this product?

From lead assignment to follow-ups and task management, the platform’s automation tools (especially with Flow and Process Builder) save time, reduce manual effort, and ensure nothing falls through the cracks. Combined with AI-driven insights, it helps sales teams stay proactive and efficient.

What do you dislike most about this product?

The biggest drawback of Salesforce Sales Cloud is its complexity and steep learning curve. For new users or smaller teams without technical support, the platform can feel overwhelming. Customization, while powerful, often requires admin expertise or developer involvement. Additionally, costs can escalate quickly as you scale or add premium features.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud is powerful but complex—invest in training, define your sales process early, and use expert help if needed. Explore AppExchange for useful integrations, and plan for long-term costs and scalability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshuva J.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Still the Gold Standard in CRM

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Supports custom fields, workflows, and objects

What is your favorite aspect of this product?

the automation of the sales process combined with powerful analytics

What do you dislike most about this product?

complexity and cost

What recommendations would you give to someone considering this product?

Keep Data Clean from the Start

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Kunj B.

Powerful and Flexible CRM with Room for Smarter Fo

Likeliness to Recommend

Pros

Mangesh K.

Powerful, Versatile, but Requires a Learning Curve

Likeliness to Recommend

Pros

Joshuva J.

Still the Gold Standard in CRM

Likeliness to Recommend

Pros

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1
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Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement