Agentforce Sales Logo Award Winner Product Badge
Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Agentforce Sales

Composite Score
9.1 /10
CX Score
9.3 /10

What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative
2% Neutral
98% Positive

Pros

  • Reliable
  • Trustworthy
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 86

Pipeline Management

89

CRM Integration

88

Sales Analytics

87

Workflow Automation

87

Internal Sales Collaboration

85

E-Mail Integration

84

Dialer Integration

84

Conversation Coaching

83

Omnichannel Campaign Management

83

Call Management

83

E-Mail Campaign Management

82

Vendor Capability Ratings

Average 85

Breadth of Features

88

Quality of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Ease of IT Administration

86

Availability and Quality of Training

86

Ease of Data Integration

85

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

82

Agentforce Sales Reviews

Vuyo V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great and efficient product with unique features

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Their integration capabilities are unmatched. Salesforce is able to connect with other third-party applications which makes it a central hub for business operations this alone is a winner. It is also has the agility for customization allowing companies to tailor their platform to their specific needs without extensive coding and extra work. Salesforce's Analytics offers advanced insights and predictive capabilities that extend and enable businesses a competitive advantage. Salesforce has a large community of developers, consultants, and partners that contribute to continuous innovation and support making it accessible globally.

What is your favorite aspect of this product?

The AI capabilities having a tool that brings predictive analytics right to your fingertips—forecasting sales, predicting customer behavior, and automating tasks is everything for me.

What do you dislike most about this product?

It can sometimes feel like it's a bit too complex especially for smaller businesses that do not have a dedicated team to handle it. Also, the cost can add up quickly with all the add-on's and extra features can be too costly.

What recommendations would you give to someone considering this product?

First off be crystal clear on what your business needs. Salesforce is full of customization's, meaning that you can end up paying for features you don’t actually need. Start with the basics and grow from there. Second, consider partnering with a consultant to help with implementation. This will make the process a lot smoother, especially if your team isn’t tech-savvy. Lastly, make use of the training platform. It has a lot of resources to get you up to speed and help your team become Salesforce pros soon.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Flexible, Automated, and Sometimes Too Much

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

You can really mold it to fit your organization’s processes, which is a big deal in the biotech industry where every sales cycle can be unique.

What is your favorite aspect of this product?

In the past, I used to manually track leads and follow up, but now, setting up automated triggers based on lead behavior feels like I've got a virtual assistant. It’s like the tool just knows when to nudge a prospect or send that perfectly timed follow-up email without me lifting a finger.

What do you dislike most about this product?

The lead tracking feature could be a bit more intuitive. I’ve found myself clicking through multiple screens to get a simple update on lead status, which feels like unnecessary friction when you’re in the flow of managing campaigns.

What recommendations would you give to someone considering this product?

Once you’re sure it’s a fit, take full advantage of its automation features. Honestly, the more you automate, the more you’ll unlock its real potential.

Pros

  • Continually Improving Product
  • Reliable
  • Generous Negotitation
  • Appreciates Incumbent Status

Carlos E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

You can optimize sales processes.

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise is competitive because: - Sales teams achieve greater efficiency and focus on critical activities through increased productivity, automation, and analytics technologies. - Total accessibility sellers can operate from any location thanks to mobile connectivity and cloud availability. - By consolidating all customer data into a single platform, you can gain a comprehensive understanding of each customer and gain a 360° perspective of them. - Automation of complex procedures, such as approvals and routine operations, which shortens sales cycles and reduces the margin of error.

What is your favorite aspect of this product?

I enjoy Salesforce Sales Cloud Enterprise because: - You can manage all customer data, including contact details, interaction histories, through account and contact management. - Track the development of sales opportunities from identification to deal closure with the help of managing opportunities. - Lead management gathers, classifies and converts leads into sales prospects.

What do you dislike most about this product?

You won't have any problems using Salesforce Sales Cloud Enterprise; It is an incredible tool.

What recommendations would you give to someone considering this product?

I suggest Salesforce Sales Cloud Enterprise because it can be easily tailored to the unique requirements of the business, including reports and workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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