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Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

117 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Analyst Research

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Conversation Coaching

Omnichannel Campaign Management

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Magno G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

easy to use, highly recommended

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

the ease of handling the tool and distribution of tasks

What is your favorite aspect of this product?

that can be integrated into various platforms and you have access to very clear metrics

What do you dislike most about this product?

I have no complaints at the moment

What recommendations would you give to someone considering this product?

You can buy with confidence, your company will feel the difference between before and after.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Cons

Vendor Friendly Policies

Morgan S.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

The OG of CRM's

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise stands out due to its robust API connections, allowing seamless integration with various apps and systems. This flexibility enables a more tailored approach to customer relationship management, making it highly adaptable to specific business needs.

What is your favorite aspect of this product?

The best aspect is its ability to connect and integrate with other applications. These API connections turn Salesforce into a powerful, centralized hub where all tools and data can work together efficiently.

What do you dislike most about this product?

The base version can feel limited without additional apps or integrations. It requires thoughtful customization and the right apps to unlock its full potential, which can be complex and time-consuming.

What recommendations would you give to someone considering this product?

Invest in API integrations and explore custom apps to enhance Salesforce's capabilities. This approach will transform Salesforce from a good CRM solution into a dynamic, comprehensive platform that suits your unique business needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Christina H.

Role: Consultant
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2024

A lot of features available

Likeliness to Recommend

7 /10

What differentiates Agentforce Sales from other similar products?

Ease of connectivity with data sources

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

minor updates needed for editing purposes

What recommendations would you give to someone considering this product?

Ensure all users are properly trained

Pros

Efficient Service
Effective Service
Respectful
Helps Innovate

Cons

Vendor's Interest First
Less Generous
Under Delivered

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Magno G.

easy to use, highly recommended

Likeliness to Recommend

Pros

Cons

Morgan S.

The OG of CRM's

Likeliness to Recommend

Pros

Christina H.

A lot of features available

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Conversation Coaching

Omnichannel Campaign Management

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement