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Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

117 Reviews Write a Review

Claim Software

What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Analyst Research

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Conversation Coaching

Omnichannel Campaign Management

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

nicholas s.

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

One of the best CRM tools out there!

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce by far is the best CRM available right now

What is your favorite aspect of this product?

Easy to use, easy to save and integrate and track all business

What do you dislike most about this product?

nothing at this time.

What recommendations would you give to someone considering this product?

Do it! You will not be disappointed

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Powerful CRM, feature-rich, but complex and costly

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Ankit M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Nothing can beat Salesforce! Highly recommended

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

I have not used any other product than Salesforce. Sales Cloud has all the features required to upscale your Sales be it Lead and opportunity management, Account and contact management, Sales forecasting, Powerful automation, Einstein AI,etc.

What is your favorite aspect of this product?

Einstein Analytics: Leverage AI-driven analytics for predictive insights.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Just go for it. Its a feature loaded product. Best you can offer to your sales rep.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

nicholas s.

One of the best CRM tools out there!

Likeliness to Recommend

Pros

Powerful CRM, feature-rich, but complex and costly

Likeliness to Recommend

Pros

Ankit M.

Nothing can beat Salesforce! Highly recommended

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Conversation Coaching

Omnichannel Campaign Management

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement