What is ADP Workforce Now?
ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
86 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ADP Workforce Now?
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
On-Demand/Off-Cycle Pay
Global/Multi-Country Payroll
Analytics and Reporting
Vacation and Leave Management
Direct Deposit
Compensation Management
Time and Attendance
Benefits Calculation
Tax Form Preparation
Taxation Deduction
HR Systems Interface
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Human Capital Management - Midmarket
Score 7.8
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Talent Management
Score 7.6
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Benefits Administration
Score 7.6
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Talent Acquisition Suites
Score 7.6
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Workforce Management - Midmarket
Score 7.4
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ADP Workforce Now Reviews
Jessica (.
- Role: Human Resources
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Jan 2022
Poor Customer Service
Likeliness to Recommend
What differentiates ADP Workforce Now from other similar products?
They are the leader in Payroll but other features are not given as much attention when it comes time for system upgrades or product updates.
What is your favorite aspect of this product?
Employee Self Service feature
What do you dislike most about this product?
Poor communication and customer service. You have to manage many service tickets at once. Often times the wait time is too long to hold and when someone calls back the deadline has already passed. I've also experienced misinformation depending on the representative you get on the line. One may tell you that your request cannot be done without creating a manual report that has additional cost associated with creating the manual report.
What recommendations would you give to someone considering this product?
Really evaluate your needs and determine what your expectations are for this product. If you are willing to do a lot of data manipulation yourself this product may be the right fit for you. If you need it to produce a lot of reports - you will run into errors as the system reporting output does not always result in the data you requested.
Pros
- Continually Improving Product
- Unique Features
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Under Delivered
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Tanisha T.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2021
A Great Tool for Payroll
Likeliness to Recommend
What differentiates ADP Workforce Now from other similar products?
I'm not sure, as I've never used another payroll software. It was either paper submission or old school time cards
What is your favorite aspect of this product?
The ease of use and quick approval process.
What do you dislike most about this product?
The reporting function is not always user friendly.
What recommendations would you give to someone considering this product?
I would tell them this is a great product for payroll, for collection of end of year documents and time off records
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
JONATHAN H.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Seems old and not easy to use
Likeliness to Recommend
What differentiates ADP Workforce Now from other similar products?
it is a large company
What is your favorite aspect of this product?
end users can use it easily
What do you dislike most about this product?
doe not update
What recommendations would you give to someone considering this product?
look at others
Pros
- Includes Product Enhancements
- Friendly Negotiation
Cons
- Less Efficient Service
- Less Effective Service
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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