Acquia DAM (Widen Collective)

What differentiates Acquia DAM (Widen Collective) from other similar products?

Widen is a new content operations management tool for sales management. This cloud-based software is the best part of our customers' days, as they say. Moreover, it facilitates creative workflow and aids brand and video management—excellent management throughout onboarding and training, ongoing support, and a committed local experience manager.

What is your favorite aspect of this product?

The university and support sections are wonderful, and the support team is always highly effective. However, the most significant aspect of customer care is the extremely large quantity of support documentation and content offered. I enjoy the ability to load batches of metadata from IPTC picture metadata and allocate it to our specific regions. Batch features for loads, metadata, etc. It works exceptionally well. I also enjoy using different approaches to share things I've picked—creating as many private collections as desired.

What do you dislike most about this product?

We don't always have enough time to understand and apply new functions because the application is changed too frequently. But it is excellent that Widen makes improvements to stay ahead of competing for software solutions. Putting it out there, we believe that there are still some flaws that prevent us from calling Widen the best answer among the analogs, even though the level of satisfaction from working with it is very near to the maximum.

What recommendations would you give to someone considering this product?

Simplicity in execution. System administration is simple. User training is simple. We now have a space where everything is organized correctly, we can keep everything in one location, and all employees, even those without any previous DAM expertise, can easily access assets and metadata. We believe their functionality is fantastic and only speaks favorably for itself.

What differentiates Acquia DAM (Widen Collective) from other similar products?

Widen can handle any form of file, once the information has been entered, it is simple to enter and search. External clients like having us take product photographs for their websites, and we appreciate having the proper professionally taken images. The most significant advantage of a DAM is having a single source of truth that all users can access for a variety of requirements, from PIM to eCommerce to marketing. There are several methods to view, download, connect to, and distribute material. The key advantages are brand consistency, time savings, and granular control over information and permissions.

What is your favorite aspect of this product?

They are always at the forefront of adopting new technologies and their product roadmap is transparent. They also remain by far the best customer service and support provider in the DAM industry. The interface is intuitive and is kept aesthetically and functionally updated. Widen listens to users and adjusts its product as needed. Portals allow the creation of small basic websites with a subset of assets. This is really useful for users who don't need access to the full site or will only visit it occasionally.

What do you dislike most about this product?

There's not much to hate about the Widen product. Some customers may like greater UI customization, but I believe they hit the ideal combination of functionality and straightforward usage. There may be too many administrative controls. Fortunately, they walk you through them at onboarding and are always there to help if you need a reminder. The onboarding process was a little slow at initially, but he was coming from an established DAM and understood exactly what he wanted.

What recommendations would you give to someone considering this product?

Any firm contemplating acquiring a DAM system should always consider Widen. The assistance options available here are fantastic. They care about their users' success and develop creative ways to assure it.

What differentiates Acquia DAM (Widen Collective) from other similar products?

With a single source of truth for digital assets, asset version control, and integrations and linkages with other systems (sales enablement system, website, Portals microsite application on Widen), we may change an out-of-date file on all linked systems by uploading a new file in one location. We utilize it as a major point of contact for our IT team for training, resources, new company information and a variety of other useful stuff. We also enjoy the fact that we can quickly upgrade versions as needed.

What is your favorite aspect of this product?

Widen is designed to train a full-time manager. It is a self-service system in which administrators may configure and maintain their own systems. It is possible to get items in a variety of file formats, support for a variety of file formats. Permissions can be set to protect assets, users can visit the website with a standard Internet browser. Without the need for pricey software, media may be set up in minutes, when Widen assistance is required, the support crew is always professional and friendly and is available via online chat and/or email support.

What do you dislike most about this product?

Integrates with other systems through a network of partners. Individual integrations might be slow and appear to be poorly managed. Widen charges an installation cost for new apps inside its system, but it is not always apparent what that price is for, and it might appear expensive, especially if you are your own DAM administrator and conduct all of your own system configuration and maintenance. Navigating the admin page may be a bit tough if I as an admin could simply edit the display settings to make use of different levels of access so I could immediately see what access my subscribers have and make additions or changes without having to.

What recommendations would you give to someone considering this product?

Widen is a program worth considering; it is one of the best in its class. A fantastic presentation on how the service operates links all of the dots we were searching for. It appears to be significantly simpler than the other presentations we evaluated.