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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Powerful platform, easy to learn.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We were able to consolidate and streamline our scheduling, project and service monitoring, and better see the labor and monetary sides of our job thanks to this platform. We can measure all indicators more effectively and in near real time, leading in increased earnings and customer happiness. I appreciate being able to see my colleague's correspondence with the client, which is useful if I need to refer to something that was previously discussed with the customer.

What is your favorite aspect of this product?

Accelo is a simple and straightforward project management solution. It's incredibly configurable; we can measure the time we spend working with a customer, altering tasks on a client file is simple, clients can see the status of their service, and I can share clients' accounts with colleagues who are working with me at the same time. weather. In most areas, the platform meets or exceeds our expectations, and the staff is eager to work on the areas where it falls short. Sales, training, and support respect our time and work fast to fix concerns.

What do you dislike most about this product?

Although it is extremely wonderful that the email function records the time spent creating or replying to an email, the format itself is not particularly tidy, which is why I don't really enjoy it. I like to continue using Outlook since the Accelo system can track your Outlook emails and connect them to the Accelo accounts of your clients.

What recommendations would you give to someone considering this product?

Please keep in mind that you are purchasing a unique product that will require some effort to customize to your specific needs. This is the nature of a bespoke system; the return on your effort and money with Accelo is well spent.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Trachelle T.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Great program with excellent features."

Likeliness to Recommend

7 /10

What differentiates Accelo from other similar products?

This application stands out from others in that it can be used with a reasonable amount of ease, it is jam-packed with capabilities that can be of great aid, and the user interface that it boasts is quite appealing to me. All of these factors contribute to the program's ability to stand out.

What is your favorite aspect of this product?

The best element about Forecast is the user interface. Adding new projects, allocating resources, and designating team members is a breeze. It works well with the rest of our sales process as well. Completing time sheets is also simple.

What do you dislike most about this product?

As far as I can tell, Forecast isn't conducive to agile practices. While I'm aware that sprints can be activated, my experience with managing agile projects has been less than stellar.

What recommendations would you give to someone considering this product?

I like this software because of its straight forward user interface. I also appreciate it when the scope of projects is clearly defined. Adding position indicators for people is quite helpful. I love this program and highly recommend it.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Raman P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Our company has increased its profitability.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Forecast helps us to decrease costs while increasing efficiency, because we can predict our customers needs hence decreasing excess inventory levels while increasing profitability.

What is your favorite aspect of this product?

It allows us to create customizable dashboards to monitor our performance. This helps us to know the projects that are profitable and the ones that are slowing us down.

What do you dislike most about this product?

It can be time consuming because it involves a lot of data gathering.

What recommendations would you give to someone considering this product?

It gives you real-time assistance to plan, resource and make decisions in order to work smarter. They should give it a try.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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