What is Accelo?
Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
3
Since last award
96 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Transparent
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security & Identity Management
Resource & Capacity Management
Time Tracking
Delivery & Financial reporting
Expense Management
Billing & Invoicing
Project and Engagement management
Auditability & Change History
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Also Featured in...
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Eric H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Powerful platform, easy to learn.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We were able to consolidate and streamline our scheduling, project and service monitoring, and better see the labor and monetary sides of our job thanks to this platform. We can measure all indicators more effectively and in near real time, leading in increased earnings and customer happiness. I appreciate being able to see my colleague's correspondence with the client, which is useful if I need to refer to something that was previously discussed with the customer.
What is your favorite aspect of this product?
Accelo is a simple and straightforward project management solution. It's incredibly configurable; we can measure the time we spend working with a customer, altering tasks on a client file is simple, clients can see the status of their service, and I can share clients' accounts with colleagues who are working with me at the same time. weather. In most areas, the platform meets or exceeds our expectations, and the staff is eager to work on the areas where it falls short. Sales, training, and support respect our time and work fast to fix concerns.
What do you dislike most about this product?
Although it is extremely wonderful that the email function records the time spent creating or replying to an email, the format itself is not particularly tidy, which is why I don't really enjoy it. I like to continue using Outlook since the Accelo system can track your Outlook emails and connect them to the Accelo accounts of your clients.
What recommendations would you give to someone considering this product?
Please keep in mind that you are purchasing a unique product that will require some effort to customize to your specific needs. This is the nature of a bespoke system; the return on your effort and money with Accelo is well spent.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Trachelle T.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"Great program with excellent features."
Likeliness to Recommend
What differentiates Accelo from other similar products?
This application stands out from others in that it can be used with a reasonable amount of ease, it is jam-packed with capabilities that can be of great aid, and the user interface that it boasts is quite appealing to me. All of these factors contribute to the program's ability to stand out.
What is your favorite aspect of this product?
The best element about Forecast is the user interface. Adding new projects, allocating resources, and designating team members is a breeze. It works well with the rest of our sales process as well. Completing time sheets is also simple.
What do you dislike most about this product?
As far as I can tell, Forecast isn't conducive to agile practices. While I'm aware that sprints can be activated, my experience with managing agile projects has been less than stellar.
What recommendations would you give to someone considering this product?
I like this software because of its straight forward user interface. I also appreciate it when the scope of projects is clearly defined. Adding position indicators for people is quite helpful. I love this program and highly recommend it.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
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Raman P.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2022
Our company has increased its profitability.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Forecast helps us to decrease costs while increasing efficiency, because we can predict our customers needs hence decreasing excess inventory levels while increasing profitability.
What is your favorite aspect of this product?
It allows us to create customizable dashboards to monitor our performance. This helps us to know the projects that are profitable and the ones that are slowing us down.
What do you dislike most about this product?
It can be time consuming because it involves a lot of data gathering.
What recommendations would you give to someone considering this product?
It gives you real-time assistance to plan, resource and make decisions in order to work smarter. They should give it a try.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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