Accelo Logo
Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Matthew R.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Very intuitive software easy to implement.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We're using Accelo to solve a lot of process issues. Our current antiquated system necessitates several clicks and FTEs merely to launch the software that allows you to conduct your business. Accelo helps our company to be nimble and make data-driven choices without the use of third-party solutions or additional work from our team members. We can operate much more efficiently and effectively now that all of our calendars are in one location. I can also access all of my interactions with a customer before I talk to them, so I can see what was last discussed or completely grasp the account, which helps me seem professional while also saving tim

What is your favorite aspect of this product?

I like that everything is in one location and that I can locate what I need without bothering or being bothered by a team member for information. I really enjoy how Accelo is always improving the user experience and listening to what people want before implementing new features to stay relevant. We are presently integrating additional products via APIs to automate invoicing procedures, license numbers, and data use across our stack, in addition to the built-in functionality of the product.

What do you dislike most about this product?

I don't like that you can't sort by the MONTH that item is expected to be released. Instead, only in my department do we have to alphabetize and shift everything chronologically by date. The system does not have an on-premises interface with Quickbooks. To ease Accounting integration, our organization needed to pivot to a cloud-based solution.

What recommendations would you give to someone considering this product?

Accelo is a cloud-based PSA for your MSP or MSSP company. This solution is not for you if you want a solution that requires a thick client installation on a local workstation. Having said that, Accelo is a respectable tool with excellent out-of-the-box integrations. There are APIs for third-party connectors, Forms APIs for generating custom forms for sales leads and support inquiries on your website, and Zapier integrations. My idea would be to start with your senior team at Accelo and then go on to other team members.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Debbie B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

One of the best PSA software I have ever used.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We were able to boost employee and customer responsiveness by utilizing automation and the customer portal. It provided us with a very significant decrease in constant work time from the beginning of its implementation, by automating certain repeatable processes within our organization, after logically due programming, which was wonderful for us, because we can consolidate the input of sales data that is carried out through emails in an automatic and simple way. The openness and insight provided by Accelo with G Suite improves our capacity to see what is going on with our team and customer interactions.

What is your favorite aspect of this product?

Accelo enables us to provide intelligence and flexibility to our workflows, allowing us to fit the demands of our business or any business. This product comes to life thanks to personalization and automation. Workflows, emails, and reminder triggers may all be automated. Accelo is a very important program when automation is necessary in repeated processes that an organization obtains, notably when it comes to professional work sections, which implies a delicate region in these high-level business work areas, specifically in emails. tremendous amount of data that must be delivered on a regular basis

What do you dislike most about this product?

Because of the constant performance that this software must perform, the vision in the programming area that maintains it could be more consistent, because sometimes establishing an update of the work that it must execute, to an unrepeatable environment, is difficult, because if the functions are internally peculiar and require basic knowledge to learn to use their purposes, in an easier and more comfortable way, being otherwise a total challenge, which must update these areas.

What recommendations would you give to someone considering this product?

The advantages of automation and integration outweigh the setup time. Look for a trustworthy partner to assist with implementation. Accelo is an advanced system built on the automation of professional services within an organization. It includes a magnificent program for the management of projects and tasks that frequently stand out in a commercial establishment, highlighting that it is ideal in labor-related issues, to automatically update client profiles, to easily visualize when was the last time of interaction by correspondence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Angela P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent tool for daily use, makes the job easier

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

At Accelo, everything is in one central place and the transparency of communication makes it very easy for us. The integration with XERO is seamless and you can easily track your earnings from any account. We use this software on a daily basis because it offers great features that are convenient for us. This is primarily a feature in the company's platform for automating servers to run artificial intelligence-based development on a schedule. The system works only if we maintain the advantages of working in our environment and mention that we implement this application mainly for the management of projects that run on a large scale.

What is your favorite aspect of this product?

This app is the central location for CRM, project management, retainers, tasks, tickets and more. Accelo provides verification, management, consensus, forecasting, professional operational balance support, mobile customization and sectoralization integration management and contact training activities to help customers easily generate file exchanges. Each of them has been updated. -Optimized approach, reporting retention and generation configuration.

What do you dislike most about this product?

The user interface is a little antiquated, but the team is working on modernizing, and there have been regular upgrades and releases. The Accelo system does not take a significant quantity of financial information because it specifies an entrance path to a designated spam to assess in a combined statistical function, its routine data clarity, which tends to lose attributes of relevance conditioned by the business specification. Many of the functions performed by this application are unknown to all users that utilize its codes to specify actions to help network organization.

What recommendations would you give to someone considering this product?

It is quite beneficial to manage the complete organization from a single place. The Accelo system is highly recommended because it is a quality account management system based on productivity simplifications enhanced by economic resource activation commands, traceable database arrangements, intelligent monitoring of financial adjustments, qualified positioning of trading orders, cloud data network service stock management and probability management, this management network program is attributed with business trend optimization and pull force planning based on increases reported in verifiable fixed tabulations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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