1Password Customer Reviews 2024

1Password

8.9 /10

74 Reviews Write a Review

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What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

93 Likeliness to Recommend

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Efficient Service

Feature Ratings

Average 84

AD/LDAP Sync

Autosave and Autofill

Password Generator

Credential Management

Work and Personal

Access From Multiple Devices

Vault for Each User

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

1Password Reviews

Neil W.

Role: Operations
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Can’t live without it

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

Ease if use ability

What is your favorite aspect of this product?

The vault and organization of the aspects

What do you dislike most about this product?

2week reset for sign ins

What recommendations would you give to someone considering this product?

Don’t think do it

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Chelsea E.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Useful and secure software for productivity!

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

The organization of all its features and its user friendly capabilities.

What is your favorite aspect of this product?

The password generator with a selection of changes depending on your current needs.

What do you dislike most about this product?

The two week sign in requirement on the phone app.

What recommendations would you give to someone considering this product?

I would recommend using the password generator and using the vaults to differentiate passwords for work and personal use.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kartik A.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Perfect software

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

- perfect otp authenticator thing - manages things v well in vault - perfect integrations (would love more here)

What is your favorite aspect of this product?

- integrations - onboarding - support

What do you dislike most about this product?

not dislikes but more things - would like to see more integrations - have a feature of seeing different themes/UI/etc

What recommendations would you give to someone considering this product?

go for it, dont get anything else - you'd enjoy it/love it. i wont name other softwares but there are many data-breaches in other softwares in the industry. 1Password is top-notch, go for it - never look back

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Password Generator Software includes the ability for users to generate strong passwords.

Credential Management Software provides credential management and retrieval functionality.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Vault for Each User Each user has access to their own password vault.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

1Password Reviews

Neil W.

Can’t live without it

Likeliness to Recommend

Pros

Chelsea E.

Useful and secure software for productivity!

Likeliness to Recommend

Pros

Kartik A.

Perfect software

Likeliness to Recommend

Pros

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Feature Ratings

AD/LDAP Sync

Autosave and Autofill

Password Generator

Credential Management

Work and Personal

Access From Multiple Devices

Vault for Each User

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training