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Virtual Assistants & Chatbots

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

ServiceNow’s Orlando Release Focuses on AI With Now Intelligence
April 15, 2020

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

Author: Natalie Sansone (Info-Tech)

NHS Digital and Ubisend Bring Boring Documents to Life With Chatbots
February 06, 2020

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Author: Natalia Modjeska (Info-Tech)

Ubisend Helps Ombudsman Services Triage Questions With a Chatbot
February 06, 2020

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Author: Natalia Modjeska (Info-Tech)

See All Research

Virtual Assistants & Chatbots Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

data-quadrant-awards-badge 2019
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020

Drift

Drift

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

8.3

Composite Score

8.8

CX Score

+90

Emotional Footprint

80%

Likeliness to Recommend

10

Reviews

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