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Virtual Assistants & Chatbots

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

Data Quadrant report cover

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
Emotional Footprint report cover

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Next Award: March 2021

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Virtual Assistants & Chatbots Data Quadrant Awards

Write a review to help crown the next winner in Virtual Assistants & Chatbots, then follow us on LinkedIn to get notified about the results. For every approved review you will receive some compensation for your time and effort.

Latest Award: June 2020

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See the most recent winners of our SoftwareReviews Emotional Footprint Awards. View our Champions and compare top vendors using our free downloadable reports.

Latest Research

15
Apr

Author: Natalie Sansone (Info-Tech)

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

Virtual Assistants & Chatbots Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Data Quadrant Report report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Report report
Badge Winner

Drift

Drift

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

8.3

Composite Score

8.8

CX Score

+90

Emotional Footprint

80%

Likeliness to Recommend

10

Reviews

Badge Winner

Dialogflow

Dialogflow

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

8.0

Composite Score

8.3

CX Score

+84

Emotional Footprint

80%

Likeliness to Recommend

17

Reviews

Amazon.com

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

7.9

Composite Score

8.0

CX Score

+78

Emotional Footprint

83%

Likeliness to Recommend

59

Reviews

IBM

IBM Watson Assistant

Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise.

7.9

Composite Score

7.6

CX Score

+74

Emotional Footprint

85%

Likeliness to Recommend

18

Reviews

Zendesk

Zendesk Chat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

7.9

Composite Score

8.1

CX Score

+85

Emotional Footprint

77%

Likeliness to Recommend

27

Reviews

LiveChat Inc.

LiveChat

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

7.7

Composite Score

7.8

CX Score

+78

Emotional Footprint

78%

Likeliness to Recommend

76

Reviews

Nuance Communications, Inc.

Nina

Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text.

7.6

Composite Score

7.8

CX Score

+80

Emotional Footprint

75%

Likeliness to Recommend

14

Reviews

LivePerson

LivePerson LiveEngage

Our product, LiveEngage®, now lets you message consumers through the channel of their choice. Whether on your website, app, or mobile web, engagements can be set up anywhere and customized however you want. Consumers can contact you or, more importantly, continue a conversation with you — starting off wherever it’s most convenient for them.

7.3

Composite Score

6.9

CX Score

+66

Emotional Footprint

80%

Likeliness to Recommend

19

Reviews

IPsoft

Amelia

The Most Human AI™ for the Enterprise With a groundbreaking new avatar, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value. Amelia helps deliver business value, while also creating new lines of revenue and new customer experiences. She turns every customer-facing touchpoint into a more enjoyable experience.

7.3

Composite Score

7.0

CX Score

+71

Emotional Footprint

69%

Likeliness to Recommend

15

Reviews

Intercom, Inc.

Intercom

Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

9.8

Composite Score

10.0

CX Score

+100

Emotional Footprint

91%

Likeliness to Recommend

6

Reviews

REVE Chat

REVE Chat

Stay on top to provide live chat support and instant assistance to your website visitors and customers anytime using REVE Chat.

9.0

Composite Score

9.4

CX Score

+100

Emotional Footprint

86%

Likeliness to Recommend

5

Reviews

eGain Corporation

eGain Virtual Assistant Software

eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website.

8.9

Composite Score

9.4

CX Score

+98

Emotional Footprint

91%

Likeliness to Recommend

6

Reviews

Aivo

Agentbot

AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication.

8.6

Composite Score

9.1

CX Score

+93

Emotional Footprint

89%

Likeliness to Recommend

8

Reviews

Artificial Solutions

Teneo

Teneo is an Enterprise-strength NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.

--

Composite Score

8.4

CX Score

+92

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

CreativeVirtual

V-Person

Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. With our innovative virtual agent, chatbot and live chat solutions you can leverage your knowledge of the best customer experiences to deliver personalized, consistent, accurate and seamless omnichannel engagement.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Freshworks

Freshchat

Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.

--

Composite Score

8.4

CX Score

+92

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

Pandorabots Inc

Pandorabots

Pandorabots offers a wide spectrum of services to meet your businesses needs, from DIY solutions to fully turnkey chatbot development, to everything in between.

--

Composite Score

--

CX Score

+4

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

Streebo

Streebo Chatbot Builder

Build chatbots with Streebo DX Accelerator – a unique set of ‘no or low code’ tooling that allows IT and Line of Business teams to rapidly assemble sleek and intuitive Chatbot interfaces.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Utopia.AI

ToT

Through the natural process of language, ToT helps your agents perform their tasks in a more efficient and timely manner by offering your clients personalized solutions in real time.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Voxagent Labs

Silvia

SILVIA is an artificial intelligence that sits at the intersection of human input and machine processing. It is the easiest and most secure way to add conversational voice intelligence to any device or platform — mobile phones, tablets, desktop computers, AR and VR headsets, Web browsers, OEM IoT sensors and devices.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

[24]7.ai

[24]7.ai

Conversational AI delivers personalization and convenience by connecting with your customers the way they connect with friends.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Ada Support

Ada

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

ManyChat

ManyChat

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Landbot

Landbot

Engage leads, capture data and personalize client journeys in real-time.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Mindsay

Mindsay

Our conversational AI platform gives business users the power to create, monitor, and improve their processes with minimum help from IT.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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All Research

Latest Research

15
Apr

Author: Natalie Sansone (Info-Tech)

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

Latest Research

6
Feb

Author: Natalia Modjeska (Info-Tech)

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Latest Research

6
Feb

Author: Natalia Modjeska (Info-Tech)

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Latest Research

15
Aug

Author: Benedict Chang (Info-Tech)

Siri, Google, Cortana, and Alexa are always listening. This isn’t news. However, workers at Apple have access and have been reportedly listening in on more private moments which could include confidential medical or legal information.