Virtual Assistants & Chatbots

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
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The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract
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Latest Research

NHS Digital and Ubisend Bring Boring Documents to Life With Chatbots
February 06, 2020

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Author: Natalia Modjeska (Info-Tech)

Ubisend Helps Ombudsman Services Triage Questions With a Chatbot
February 06, 2020

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Author: Natalia Modjeska (Info-Tech)

Be Wary of Adopting a Virtual Assistant in Your Business Environment
August 15, 2019

Siri, Google, Cortana, and Alexa are always listening. This isn’t news. However, workers at Apple have access and have been reportedly listening in on more private moments which could include confidential medical or legal information.

Author: Benedict Chang (Info-Tech)

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Virtual Assistants & Chatbots Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Download Report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

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data-quadrant-awards-badge 2019

Dialogflow

Dialogflow

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

8.3

Composite Score

8.9

CX Score

+93

Emotional Footprint

78%

Likeliness to Recommend

16

Reviews

data-quadrant-awards-badge 2019

Drift

Drift

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

8.3

Composite Score

8.8

CX Score

+90

Emotional Footprint

80%

Likeliness to Recommend

10

Reviews

data-quadrant-awards-badge 2019

Amazon.com

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

8.0

Composite Score

8.2

CX Score

+81

Emotional Footprint

83%

Likeliness to Recommend

54

Reviews

data-quadrant-awards-badge