Unified Communications as a Service
Top Avaya Experience Platform Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

8.0

Composite
Score

+84

Emotional
Footprint

72

Reviews

Best Alternatives and Competitors to Avaya Experience Platform

Compare how Avaya Experience Platform stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Zoom Video Communications, Inc.

Zoom Workplace

9.0

Composite
Score

+94

Emotional
Footprint

77

Reviews

Reviews Say

Compared to Avaya Experience Platform, Zoom Workplace is:

More Efficient

More Inspiring

More Respectful

More Reliable

More Caring

More Transparent

Dialpad Inc

Dialpad Ai Voice

8.9

Composite
Score

+91

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Avaya Experience Platform, Dialpad Ai Voice is:

More Efficient

More Respectful

More Inspiring

More Caring

More Reliable

Better at Training

Google

Google Voice

8.9

Composite
Score

+92

Emotional
Footprint

102

Reviews

Reviews Say

Compared to Avaya Experience Platform, Google Voice is:

More Efficient

More Inspiring

More Respectful

More Reliable

More Transparent

Worse at Support

GoTo

GoToConnect

8.9

Composite
Score

+90

Emotional
Footprint

39

Reviews

Reviews Say

Compared to Avaya Experience Platform, GoToConnect is:

More Respectful

More Efficient

More Caring

More Reliable

Easier to Implement

More Transparent

Microsoft Corporation

Microsoft Teams

8.8

Composite
Score

+88

Emotional
Footprint

619

Reviews

Reviews Say

Compared to Avaya Experience Platform, Microsoft Teams is:

More Respectful

More Efficient

More Inspiring

More Transparent

Worse at Support

Harder to Customize

Cisco Systems

Webex Calling

8.8

Composite
Score

+89

Emotional
Footprint

207

Reviews

Reviews Say

Compared to Avaya Experience Platform, Webex Calling is:

More Respectful

More Inspiring

More Efficient

More Innovative

Worse at Support

Harder to Customize

RingCentral, Inc

RingCentral MVP

8.6

Composite
Score

+88

Emotional
Footprint

67

Reviews

Reviews Say

Compared to Avaya Experience Platform, RingCentral MVP is:

More Respectful

More Transparent

More Efficient

Worse at Support

Worse at Training

Less Inspiring

Zoho

Zoho

8.4

Composite
Score

+83

Emotional
Footprint

28

Reviews

Reviews Say

Compared to Avaya Experience Platform, Zoho is:

Easier to Implement

More Inspiring

Less Innovative

Less Caring

Less Reliable

Worse at Support

8x8

8x8 XCaaS

8.0

Composite
Score

+79

Emotional
Footprint

35

Reviews

Reviews Say

Compared to Avaya Experience Platform, 8x8 XCaaS is:

Less Transparent

Less Inspiring

Worse at Support

Less Innovative

Worse at Integrating

Harder to Use

Nextiva Inc

Nextiva Business Communication Suite

7.9

Composite
Score

+83

Emotional
Footprint

31

Reviews

Reviews Say

Compared to Avaya Experience Platform, Nextiva Business Communication Suite is:

More Respectful

Less Transparent

Less Innovative

Worse at Integrating

Less Inspiring

Harder to Use

Vonage

Vonage Business Communications

7.2

Composite
Score

+79

Emotional
Footprint

28

Reviews

Reviews Say

Compared to Avaya Experience Platform, Vonage Business Communications is:

Worse at Support

Less Transparent

Less Innovative

Less Caring

Less Inspiring

Less Reliable

AT&T Inc.

AT&T Office@Hand

6.8

Composite
Score

+70

Emotional
Footprint

48

Reviews

Reviews Say

Compared to Avaya Experience Platform, AT&T Office@Hand is:

Less Caring

Less Inspiring

Less Transparent

Less Innovative

Less Efficient

Worse at Support

Most Popular Avaya Experience Platform Comparisons