Customer Service - Enterprise (CSM) Software

About

Customer service management (CSM) software supports an organization's interaction with current and potential customers. It uses data driven tools designed to help organizations drive sales and deliver exceptional customer experiences.

Common Features

  • Analytics and Reporting
  • Customer Self Service Capabilities
  • Customer Service Knowledge Management
  • Multi Channel Support
  • Customer Service Workflow Management
  • Contact Center Integration
  • Intelligent Search
  • Customer Community Management
  • Mobile Customer Care
  • Agent Collaboration
  • Agent Scripting

Top Customer Service - Enterprise (CSM) Software Software

2023 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. The Data Quadrant Awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Next Award: May 2024