Top ice Contact Center Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Skills Based Routing | Call Recording | Contact Center Compliance Management | Ticket Management
7.7
Composite
Score
+95
Emotional
Footprint
20
Reviews
Best Alternatives and Competitors to ice Contact Center
Compare how ice Contact Center stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Ujet Inc
UJET CCaaS
8.5
Composite
Score
+94
Emotional
Footprint
22
Reviews
Reviews Say
Compared to ice Contact Center, UJET CCaaS is:
Better at Integrating
Easier to Use
Better at Training
Less Caring
Less Reliable
Less Transparent
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Nextiva Inc
Nextiva Contact Center
8.4
Composite
Score
+92
Emotional
Footprint
12
Reviews
Reviews Say
Compared to ice Contact Center, Nextiva Contact Center is:
Better at Integrating
Easier to Customize
Better at Training
Easier to Implement
Less Inspiring
Less Reliable
Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.
Call Center Studio
Call Center Studio
8.1
Composite
Score
+91
Emotional
Footprint
20
Reviews
Reviews Say
Compared to ice Contact Center, Call Center Studio is:
Better at Integrating
Better at Training
Less Transparent
Less Caring
Less Innovative
Less Efficient
CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.
CloudTalk
CloudTalk
8.1
Composite
Score
+88
Emotional
Footprint
32
Reviews
Reviews Say
Compared to ice Contact Center, CloudTalk is:
Better at Integrating
Less Inspiring
Less Reliable
Worse at Support
Harder to Customize
Less Transparent
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Aircall Inc
Aircall
7.9
Composite
Score
+79
Emotional
Footprint
29
Reviews
Reviews Say
Compared to ice Contact Center, Aircall is:
Less Innovative
Less Efficient
Less Inspiring
Less Caring
Less Transparent
Less Respectful
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Twilio
Twilio Flex
7.8
Composite
Score
+90
Emotional
Footprint
23
Reviews
Reviews Say
Compared to ice Contact Center, Twilio Flex is:
Better at Integrating
Less Reliable
Less Transparent
Less Innovative
Less Inspiring
Worse at Support
Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.
Dialpad Inc
Dialpad Ai Contact Center
7.6
Composite
Score
+87
Emotional
Footprint
14
Reviews
Reviews Say
Compared to ice Contact Center, Dialpad Ai Contact Center is:
Better at Integrating
Less Respectful
Less Efficient
Less Caring
Less Innovative
Worse at Support
Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
8x8
8x8 Contact Center
7.6
Composite
Score
+81
Emotional
Footprint
12
Reviews
Reviews Say
Compared to ice Contact Center, 8x8 Contact Center is:
Better at Integrating
Less Inspiring
Less Caring
Less Innovative
Less Efficient
Less Reliable
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Vonage
Vonage Contact Center
7.3
Composite
Score
+85
Emotional
Footprint
23
Reviews
Reviews Say
Compared to ice Contact Center, Vonage Contact Center is:
Less Transparent
Less Inspiring
Worse at Support
Harder to Implement
Less Respectful
Less Innovative
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.