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Emotional Footprint Awards 2022

Unified Communications as a Service


SoftwareReviews names Zoom Phone, Microsoft Teams, Google Voice, Dialpad Talk, Cisco Webex Calling, and RingCentral MVP as Unified Communications as a Service Emotional Footprint Award Winners.


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Unified Communications as a Service

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Zoom Video Communications, Inc.

Zoom Phone

One unified app for phone, video, meetings, and chat.

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
45Reviews

Google

Google Voice

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

8.8

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 92% Positive
Badge Winner
53Reviews

Microsoft Corporation

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
254Reviews

Cisco Systems

Cisco Webex Calling

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
170Reviews

RingCentral, Inc

RingCentral MVP

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 89% Positive
Badge Winner
49Reviews

Dialpad Inc

Dialpad Talk

Dialpad is the business phone system that helps teams connect with voice, video, and messages all from your existing devices.

8.4

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 85% Positive
Badge Winner
29Reviews

Other Evaluated Vendors


Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 87% Positive
23Reviews

Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

8.3

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 87% Positive
27Reviews

Avaya

Avaya OneCloud

Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 86% Positive
62Reviews

8x8

8x8 eXperience Communications Platform

If everybody is responsible for customer experience, you'd better give everybody the capabilities they need to be successful, from the front desk to the contact center and beyond. Equip every role across the organization with XCaaS by 8x8.

8.0

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 81% Positive
20Reviews

Nextiva Inc

Nextiva Business Communication Suite

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

7.4

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 78% Positive
20Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.4

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

8% Negative 78% Positive
48Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.8

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

13% Negative 75% Positive
23Reviews

For the full list of vendors in this space, click here.

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