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Emotional Footprint Awards 2022

Security Orchestration, Automation, and Response


SoftwareReviews names Tines and IBM Security QRadar SOAR as Security Orchestration, Automation, and Response Emotional Footprint Award Winners.


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Security Orchestration, Automation, and Response

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Tines

Tines

Tines helps the world's most security-conscious companies automate their repetitive workflows. But how does it actually work?

9.7

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

95

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
11Reviews

IBM

IBM Security QRadar SOAR

IBM Resilient Security Orchestration, Automation and Response (SOAR) Platform (Formerly IBM Resilient SOAR) is the leading platform for orchestrating and automating incident response processes. IBM Resilient SOAR Platform quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
18Reviews

Other Evaluated Vendors


Fortinet

FortiSOAR

Integrated into the Fortinet Security Fabric, FortiSOAR security orchestration, automation and response (SOAR) remedies some of the biggest challenges facing cybersecurity teams today. Allowing security operation center (SOC) teams to create a custom automated framework that pulls together all of their organization's tools unifies operations, eliminating alert fatigue and reducing context switching. This allows enterprises to not only adapt, but also optimize their security process.

8.7

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

1% Negative 96% Positive
14Reviews

Splunk

Splunk SOAR

Splunk SOAR (formerly Splunk Phantom) combines security infrastructure orchestration, playbook automation and case management capabilities to streamline your team, processes and tools.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 91% Positive
15Reviews

Swimlane

Swimlane Platform

Swimlane is the leader in cloud-scale, low-code security automation. The SOAR solution unlocks the potential of automation beyond the SOC by delivering a low-code platform that serves as the system of record for the entire security organization and enables anyone within the organization to contribute their knowledge and expertise to the protection of the organization. For more information, visit swimlane.com.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 91% Positive
20Reviews

Siemplify

Siemplify SOAR Platform

The Siemplify Security Operations Platform serves as your complete cloud-native security operations workbench - delivering serious orchestration, automation and response firepower. Human and machine fuse to unify disparate security tools for full visibility and context, automate the tedious to free up time for more strategic initiatives, and speed response from hours to minutes.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 91% Positive
17Reviews

Trellix

Trellix Helix

Elevate & Empower Security Operations.

8.3

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 90% Positive
11Reviews

For the full list of vendors in this space, click here.

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