Trellix Helix Customer Reviews 2023

What is Trellix Helix?

Elevate & Empower Security Operations.

Company Details

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Trellix Helix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Trellix Helix.

81 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Trellix Helix?

0% Negative

18% Neutral

82% Positive

Pros

Performance Enhancing
Trustworthy
Unique Features
Respectful

Feature Ratings

Average 74

Team Collaboration

83

Automated Phishing Handling

79

Management and Sharing of Intelligence

79

Data Model

75

Integration with IR Management

75

Integration Capabilities

75

Collective Analytics Layer

75

Case Management

73

Dashboards

73

Playbooks/Runbooks and Workflow Builder

73

Capable of Use Case Development

71

Vendor Capability Ratings

Average 74

Vendor Support

80

Breadth of Features

79

Quality of Features

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

73

Availability and Quality of Training

73

Usability and Intuitiveness

73

Ease of Data Integration

73

Ease of IT Administration

72

Business Value Created

71

Ease of Customization

67

Trellix Helix Reviews

Randy W.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Great product and usability it awesome

Likeliness to Recommend

10 / 10

What differentiates Trellix Helix from other similar products?

Usability and reporting along with nice detailed dashboards.

What is your favorite aspect of this product?

AI processes

What do you dislike most about this product?

Cost to delivery

What recommendations would you give to someone considering this product?

Run longer trials to be able to prove out scope.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Shahrukh S.

Role: Sales Marketing
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

FireEye SOAR, an appreciable attempt

Likeliness to Recommend

8 / 10

What differentiates Trellix Helix from other similar products?

Support level and response is so good

What is your favorite aspect of this product?

Integration with generic HTTP API endpoints

What do you dislike most about this product?

A little difficult to understand for a beginner

What recommendations would you give to someone considering this product?

Assess your usecases, and its nature. If it's something that is achievable by the existing integrations available with the product at the moment.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Logesh R.

Role: Operations
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic product

Likeliness to Recommend

7 / 10

What differentiates Trellix Helix from other similar products?

Multitasking capabilities and to automate detection&response.

What is your favorite aspect of this product?

Customizable threat detection facilitate sub-second searches to detect multi-vector.

What do you dislike most about this product?

GUI interface needs to improved and rules are disabled by fireye there needs better way of creating the rules.

What recommendations would you give to someone considering this product?

Highly recommend.

Pros

Client Friendly Policies
Performance Enhancing
Unique Features
Efficient Service

Trellix Helix

Trellix Helix

What is Trellix Helix?

Company Details

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Awards & Recognition

Trellix Helix Ratings

81 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Trellix Helix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Dashboards Create multiple, custom dashboards tailored to different teams.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Trellix Helix Reviews

Randy W.

Great product and usability it awesome

Likeliness to Recommend

Pros

Shahrukh S.

FireEye SOAR, an appreciable attempt

Likeliness to Recommend

Pros

Logesh R.

Fantastic product

Likeliness to Recommend

Pros

Feature Ratings

Team Collaboration

Automated Phishing Handling

Management and Sharing of Intelligence

Data Model

Integration with IR Management

Integration Capabilities

Collective Analytics Layer

Case Management

Dashboards

Playbooks/Runbooks and Workflow Builder

Capable of Use Case Development

Vendor Capability Ratings

Vendor Support

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Customization