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Emotional Footprint Awards 2022

Secure Email Gateway - Enterprise


SoftwareReviews names FortiMail, Forcepoint Email Security, and Mimecast Secure Email Gateway as Secure Email Gateway - Enterprise Emotional Footprint Award Winners.


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Secure Email Gateway - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Fortinet

FortiMail

FortiMail delivers advanced multi-layered protection against the full spectrum of email-borne threats. Powered by FortiGuard Labs threat intelligence and integrated into the Fortinet Security Fabric, FortiMail helps your organization prevent, detect, and respond to email-based threats including spam, phishing, malware, zero-day threats, impersonation, and Business Email Compromise (BEC) attacks.

9.1

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 96% Positive
Badge Winner
23Reviews

ForcePoint (Websense)

Forcepoint Email Security

Forcepoint Email Security uses the Advanced Classification Engine (ACE) to identify threats ranging from annoying spam to advanced malware, phishing, and Business Email Compromise (BEC) attacks.

9.1

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
16Reviews

Mimecast Services

Mimecast Secure Email Gateway

Mimecast Secure Email Gateway uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

3% Negative 92% Positive
Badge Winner
23Reviews

Other Evaluated Vendors


Google

Gmail Secure

Google is transitioning Postini services to the Google Apps platform.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 90% Positive
77Reviews

Barracuda Networks, Inc.

Barracuda Email Security Gateway

The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 92% Positive
39Reviews

Broadcom Inc.

Symantec Email Security.cloud

Safeguard Microsoft Office 365, Google G Suite, and on-premises email with the industry’s most complete email security solution.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 91% Positive
30Reviews

Cisco Systems

Cisco Secure Email

Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 89% Positive
55Reviews

Broadcom Inc.

Symantec Messaging Gateway

Symantec Messaging Gateway enables organizations to secure their email and productivity infrastructure with effective and accurate real-time antispam and antimalware protection, targeted attack protection, advanced content filtering, data loss prevention, and email encryption. Defend your email perimeter, and quickly respond to new messaging threats with this simple to administer solution.

8.2

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

2% Negative 89% Positive
34Reviews

Microsoft Corporation

Microsoft Exchange Online Protection

Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 83% Positive
62Reviews

Proofpoint

Proofpoint Advanced Threat Protection

Detect and stop advanced threats Prevent known and unknown threats with Advanced Threat Protection—even those that don't use malware—from reaching your people. Advanced Threat Protection is a security solution that defends against complex malware or hacking attacks that target sensitive data within an organization. Protect against advanced threats with the industry’s most robust email security platform and the most accurate view of the email threat landscape.

8.0

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 79% Positive
23Reviews

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