Microsoft Exchange Online Protection Customer Reviews 2023 |

What is Microsoft Exchange Online Protection?

Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.

Company Details

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Microsoft Exchange Online Protection Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Exchange Online Protection.

83 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

Up 2
Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Exchange Online Protection?

4% Negative

12% Neutral

84% Positive

Pros

Reliable
Respectful
Acts with Integrity
Helps Innovate

Feature Ratings

Average 82

Email Retention and Archiving

85

Hosted Email Support

84

Data Loss Prevention

83

Anti Spam and Bulk Email Detection

83

Anti Malware Behavioral Detection

82

End User Spam Visibility and Controls

82

Encryption and Decryption

81

URL and Malware Detection

81

Anti Phishing and Spear Phishing

81

Anti Malware Signature Detection

80

Reporting Components

79

Vendor Capability Ratings

Average 80

Business Value Created

94

Ease of IT Administration

90

Quality of Features

88

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

84

Availability and Quality of Training

81

Breadth of Features

80

Ease of Implementation

80

Ease of Customization

77

Ease of Data Integration

77

Vendor Support

72

Also Featured in...

Cloud Email Security

Score 8.2

View Microsoft Exchange Online Protection in this category (opens in a new tab)

Microsoft Exchange Online Protection Reviews

Vaibhav D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Microsoft EOP - Your Email Bodyguard

Likeliness to Recommend

9 / 10

What differentiates Microsoft Exchange Online Protection from other similar products?

Microsoft Exchange Online Protection lets you make your own security rules that fit exactly what your organization needs and the rules it has to follow.

What is your favorite aspect of this product?

Microsoft Exchange Online Protection makes sure that you can still get your emails even if something goes wrong with your email service, like a temporary shutdown or a problem.

What do you dislike most about this product?

If a company needs very detailed and specific email security, setting up and adjusting Microsoft Exchange Online Protection to match those requirements can be a bit complicated and may require more effort.

What recommendations would you give to someone considering this product?

Make sure to stay informed about any updates and improvements that Microsoft makes to EOP.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mbili M.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Microsoft 365 is absolutely Top-notch

Likeliness to Recommend

9 / 10

What differentiates Microsoft Exchange Online Protection from other similar products?

Microsoft absolutely dominates this niche. They offer total protection for emails.

What is your favorite aspect of this product?

The effectiveness of the features.

What do you dislike most about this product?

At this moment it is not easy to pay for Microsoft products in my country.

What recommendations would you give to someone considering this product?

For your email security and email cloud hosting Microsoft 365 is a no-brainer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Md. Jahirul I.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Fantastic product!

Likeliness to Recommend

10 / 10

What differentiates Microsoft Exchange Online Protection from other similar products?

Anti-spam and anti-spoofing

What is your favorite aspect of this product?

All aspects are good

What do you dislike most about this product?

Nothing found

What recommendations would you give to someone considering this product?

Very good to use in large organization

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Exchange Online Protection

Microsoft Exchange Online Protection

What is Microsoft Exchange Online Protection?

Company Details

Need Assistance?

Microsoft Exchange Online Protection Ratings

83 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

Up 2Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Microsoft Exchange Online Protection?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Retention and Archiving Inbound and outbound logging capabilities.

Hosted Email Support Integration and support capabilities with third-party hosted email providers.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Anti Spam and Bulk Email Detection Basic inbound blocking using multitude of triggers: IP address, content, header, and other reputation-based identifiers.

Anti Malware Behavioral Detection Active code detection and execution.

End User Spam Visibility and Controls End-user email digest release capability and client integration for fine tuning.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

URL and Malware Detection Live detection and following of URL embedded links and execution of active content.

Anti Phishing and Spear Phishing Heuristic detection techniques that recognize common characteristics of phishing attacks.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Email Security

Microsoft Exchange Online Protection Reviews

Vaibhav D.

Microsoft EOP - Your Email Bodyguard

Likeliness to Recommend

Pros

Mbili M.

Microsoft 365 is absolutely Top-notch

Likeliness to Recommend

Pros

Md. Jahirul I.

Fantastic product!

Likeliness to Recommend

Pros

Up 2
Since last award

Feature Ratings

Email Retention and Archiving

Hosted Email Support

Data Loss Prevention

Anti Spam and Bulk Email Detection

Anti Malware Behavioral Detection

End User Spam Visibility and Controls

Encryption and Decryption

URL and Malware Detection

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Reporting Components

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support