Emotional Footprint Awards 2022
Electronic Medical Records
SoftwareReviews names EpicCare and Netsmart as Electronic Medical Records Emotional Footprint Award Winners.
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Electronic Medical Records
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Epic
EpicCare
The award-winning EpicCare EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Netsmart Technologies, Inc.
Netsmart
CareRecord is our flagship Electronic Health Record (EHR) solutions. Combining the functionality of both an EHR and EMR (Electronic Medical Record), our CareRecords (EHRs) lead the health and human services community in functionality, reliability, and ease of use.
7.1
CX Score
CX
Score
+54
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
eClinicalWorks, LLC
eClinicalWorks V11 EHR
The award-winning eClinicalWorks Electronic Health Record (EHR) system is more than just a way for your practice to go paperless.
7.0
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Quality Systems
NextGen Healthcare
Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.
7.0
CX Score
CX
Score
+69
Net Emotional Footprint
Net Emotional
Footprint
71
Value Index
VALUE INDEX
Allscripts Healthcare Solutions
Allscripts Professional EHR
Allscripts Professional EHR is an Open-platform solution that brings all your information sources into harmony to create an Open, connected community of health. Now your practice will drive care coordination more effectively with other providers and health systems that serve your patients. Add to that convenient e-prescribing and sophisticated workflows that streamline administrative tasks, and you’ll get time back with your patients.
7.0
CX Score
CX
Score
+62
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
WebPT
WebPT EMR
The ultimate EMR for physical therapists. You can have it all: compliant documentation, accurate claims, maximized payments, and more time with patients.
6.4
CX Score
CX
Score
+54
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Cerner Corporation
Oraclecerner Powerchart Touch
PowerChart Touch™ supports fast, intuitive and mobile workflows for the physician community by providing access to lab results, patient documentation and current orders while on-the-go via a smartphone or tablet.
6.2
CX Score
CX
Score
+52
Net Emotional Footprint
Net Emotional
Footprint
70
Value Index
VALUE INDEX
Athenahealth
athenaClinicals
Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.
5.7
CX Score
CX
Score
+37
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
MEDITECH
Meditech EHR
MEDITECH’s EHR is built by physicians, for physicians—with your needs at the forefront. Reclaim your productivity and transform the care you deliver across all settings, with clinically sophisticated tools and an innovative design that you’ll actually enjoy using.
5.6
CX Score
CX
Score
+40
Net Emotional Footprint
Net Emotional
Footprint
68
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
