Epic Customer Reviews 2023 | SoftwareReviews

What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details

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Awards & Recognition

Epic won the following awards in the Electronic Medical Records category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

7 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

81 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Down 2
Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

7% Negative

9% Neutral

84% Positive

Pros

Security Protects
Respectful
Reliable
Fair

Cons

Under Delivered

Feature Ratings

Average 78

Medical Management

100

Ambulatory EHR

100

Evaluation and Management Coding

86

Cloud Hosting

84

Clinical Flow

83

Patient Portal

82

Meaningful Use Certification

81

Appointment Management

81

Voice Recognition

80

Handwriting Recognition

80

Compliance Tracking

80

Vendor Capability Ratings

Average 75

Ease of IT Administration

88

Business Value Created

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Availability and Quality of Training

80

Ease of Customization

79

Breadth of Features

77

Ease of Data Integration

73

Usability and Intuitiveness

70

Ease of Implementation

67

Vendor Support

64

Also Featured in...

Electronic Medical Records - Outpatient

Score 7.5

View Epic in this category (opens in a new tab)

Electronic Medical Records - Inpatient

Score 7.5

View Epic in this category (opens in a new tab)

Epic Reviews

Oshane A.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

great EHR easy to use.

Likeliness to Recommend

10 / 10

What differentiates Epic from other similar products?

Epic's suite of applications covers nearly every aspect of healthcare management, from patient care and hospital administration to population health and insurance. Furthermore, the platform's "One Virtual System Worldwide" initiative promotes data sharing and collaboration among healthcare organizations, making patient data accessible.

What is your favorite aspect of this product?

Its Care Everywhere and MyChart features stand out, with the former facilitating the sharing of patient data across different health institutions and the latter providing patients with direct access to their own medical records.

What do you dislike most about this product?

Its complexity and extensive features make it relatively difficult to learn and navigate, especially for first-time users.

What recommendations would you give to someone considering this product?

Ask for a demo and see if it would be a good fit for your businesss.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kyle T.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Good tools but not optimized for discipline.

Likeliness to Recommend

6 / 10

What differentiates Epic from other similar products?

Epic is integrated across the hospital system.

What is your favorite aspect of this product?

Documenting is quick and easy.

What do you dislike most about this product?

The product is not oriented toward my discipline within the industry. Many of the tools in the product are useful, but not applicable to hospice chaplains or very limited for chaplains. For instance, care plans are limited and the calendar functions on a weekly basis when as a chaplain I work on a monthly basis. Other limitations around the Admin function limit it's usefulness as well.

What recommendations would you give to someone considering this product?

I would recommend this product for nurses and clinical staff but not for professional staff unless more customization is possible.

Pros

Respectful
Security Protects
Trustworthy
Unique Features

Cons

Under Delivered
Charges for Enhancements
Leverages Incumbent Status

Richard S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

It's rich with features and easy to customize

Likeliness to Recommend

8 / 10

What differentiates Epic from other similar products?

Overall, Epic EMR is a powerful and comprehensive EMR system that can help providers improve the quality of care they deliver. It is a good choice for providers who are looking for a system that is flexible, customizable, and focused on patient safety.

What is your favorite aspect of this product?

The depth of the Epic computerized medical record is, I think, my favorite feature. Its extensive feature set enables efficient administration of patient data.

What do you dislike most about this product?

The learning curve can be steep, especially for new users.

What recommendations would you give to someone considering this product?

It is a good option for healthcare professionals who want a system that is adaptable, adjustable, and patient safety-oriented.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Epic

Epic

What is Epic?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Epic Ratings

81 Likeliness to Recommend

Up 1Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Down 2Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Epic?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Medical Management Ability to manage referrals, track bed days, and network real-time recommendations for finding appropriate providers for inpatient services.

Ambulatory EHR Any service or treatment that does not require hospitalization.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Appointment Management Scheduling tools that assists with booking patient appointments in real-time; includes appointment reminders, requests, and scheduling.

Voice Recognition The ability of a machine or program to receive and interpret dictation or understand spoken commands.

Handwriting Recognition Computer-based application that allows for receiving and interpreting illegible handwritten input from sources such as paper, photographs, touch screens etc.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Electronic Medical Records - Outpatient

Electronic Medical Records - Inpatient

Epic Reviews

Oshane A.

great EHR easy to use.

Likeliness to Recommend

Pros

Kyle T.

Good tools but not optimized for discipline.

Likeliness to Recommend

Pros

Cons

Richard S.

It's rich with features and easy to customize

Likeliness to Recommend

Pros

Up 1
Since last award

Down 2
Since last award

Feature Ratings

Medical Management

Ambulatory EHR

Evaluation and Management Coding

Cloud Hosting

Clinical Flow

Patient Portal

Meaningful Use Certification

Appointment Management

Voice Recognition

Handwriting Recognition

Compliance Tracking

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Vendor Support