Skip to main content
Epic Large Header Logo
Epic

Epic

7.7 / 10

Category

What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

81 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

6% Negative
10% Neutral
84% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Helps Innovate

Cons

  • Under Delivered

Feature Ratings

Average 76

Evaluation and Management Coding

87

Cloud Hosting

83

Clinical Flow

81

Patient Portal

81

Appointment Management

79

Compliance Tracking

79

Medical Charting

79

Meaningful Use Certification

79

Handwriting Recognition

78

Voice Recognition

78

E-Prescribing

77

Vendor Capability Ratings

Average 74

Breadth of Features

77

Quality of Features

76

Ease of IT Administration

75

Usability and Intuitiveness

75

Business Value Created

74

Ease of Data Integration

74

Vendor Support

73

Availability and Quality of Training

73

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Ease of Customization

71

Epic Reviews

Lauren C.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use, great software and fantastic features

Likeliness to Recommend

78

What differentiates Epic from other similar products?

Ease of use for workers in all areas of the healthcare team

What is your favorite aspect of this product?

How logic it is set up and how easy it is to chart and find things in patient records

What do you dislike most about this product?

That this software is not used in more facilities.

What recommendations would you give to someone considering this product?

Consider how productivity and ease of use means to your company and if they are important I would highly recommend.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Alana L.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Overall, it is an excellent communication tool

Likeliness to Recommend

100

What differentiates Epic from other similar products?

There is a tremendous amount of functionality and ability to check various parts of the medical record. It can be set up with drop-down menus that provide frequently used choices in the record. There is the ability to create personalized phrases one can push into a clinical note.

What is your favorite aspect of this product?

Epic is a secure way to access information from a patient's chart.

What do you dislike most about this product?

It seems clean, organized and user friendly at face, however, the excessive clicks needed to navigate, the constant updates that change layout and function, and lack of certain functions that you would think should be an integral part make EPIC frustrating.

What recommendations would you give to someone considering this product?

Keep up with learning the new updates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lincolin-George E.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

EpicCare is an extraordinary health care software.

Likeliness to Recommend

78

What differentiates Epic from other similar products?

Epic, the software, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) perpetually monitor performance, DR/BC availability, and uptime and tell you *exactly* how you ought to configure your environment. You are fully not on your own with Epic.

What is your favorite aspect of this product?

It is straightforward to use, once you get the suitable coaching and practice. I favor that’s a good investigative tool to search for timelines within the past. It’s the one-stop shop for all patients' complete history, and it is interchangeable with different establishments with similar software. Great security features and history of patient profile. Patient connected via MyChart gets a sense of autonomy to manage appointments, communicate with the aid team and review medical notes. I like using this software system as the roadmap for the whole healthcare institution.

What do you dislike most about this product?

The flip side to the Epic company being so concerned in your setup and operation is that it takes plenty of internal staff to form it happen in Epic’s prescribed way, and there’s a lot of internal worker involvement in setup, testing, and in-progress maintenance. In other words, Epic needs a lot of TLC, however, it’s very stable and reliable.

What recommendations would you give to someone considering this product?

I suggest this software as it is a much additional advanced EMR than several of the others out there and has such a lot of potential to make the day-to-day easier. It also has an excellent response team for your help as early as possible.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Most Popular Epic Comparisons

See All Alternatives