Netsmart EHR Customer Reviews 2023

What is Netsmart EHR?

CareRecord is our flagship Electronic Health Record (EHR) solutions. Combining the functionality of both an EHR and EMR (Electronic Medical Record), our CareRecords (EHRs) lead the health and human services community in functionality, reliability, and ease of use.

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Awards & Recognition

Netsmart EHR won the following awards in the Electronic Medical Records category

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Netsmart EHR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Netsmart EHR.

81 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Emotional Footprint Overview

+61 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Netsmart EHR?

21% Negative

5% Neutral

74% Positive

Pros

Respectful
Transparent
Caring
Reliable

Cons

Less Effective Service
Vendor's Interest First
Commodity Features

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Netsmart EHR

Netsmart EHR

What is Netsmart EHR?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Netsmart EHR Ratings

81 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Down 1Since last award

Emotional Footprint Overview

+61 Net Emotional Footprint

How much do users love Netsmart EHR?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Handwriting Recognition Computer-based application that allows for receiving and interpreting illegible handwritten input from sources such as paper, photographs, touch screens etc.

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Appointment Management Scheduling tools that assists with booking patient appointments in real-time; includes appointment reminders, requests, and scheduling.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

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Down 1
Since last award

Feature Ratings

Cloud Hosting

Meaningful Use Certification

Compliance Tracking

Clinical Flow

Handwriting Recognition

Customer and Relationship Management

Medical Charting

Appointment Management

E-Prescribing

Healthcare Reporting and Analytics

Lab Integration

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training