Emotional Footprint Awards 2022
B2B eCommerce
SoftwareReviews names Salesforce B2B Commerce Cloud, FastSpring, Shopify Plus, BigCommerce, and Zoey as B2B eCommerce Emotional Footprint Award Winners.
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B2B eCommerce
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Shopify
Shopify Plus
Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Salesforce.Com Inc
Salesforce B2B Commerce Cloud
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
8.7
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
FastSpring
FastSpring
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
BigCommerce Pty. Ltd
BigCommerce
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
8.0
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Zoey
Zoey
Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.
8.0
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Other Evaluated Vendors
Adobe Systems
Adobe Commerce Cloud
Adobe Commerce Cloud (ACC), powered by Magento is a new bundled offering that provides companies with a flexible and scalable end-to-end platform to manage, personalize, and optimize the commerce experience across every touch point and across the entire customer journey.
7.9
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Oracle
Oracle CX Commerce
Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.
7.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Miva Inc
Miva
Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.
7.8
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Episerver
Optimizely (Episerver)
Episerver Commerce is a complete digital commerce suite that has the industry’s highest ROI. It has everything you need to manage catalogs, orders, customer data and payments across regions. The solution also helps you easily provide better experiences. You can seamlessly combine content and product information, and automatically personalize journeys using artificial intelligence.
7.2
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
commercetools
commercetools
Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.
7.0
CX Score
CX
Score
+60
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Oro Inc
OroCommerce
OroCommerce is an Enterprise-grade B2B eCommerce platform built with a comprehensive set of features ready for any B2B commerce model.
6.8
CX Score
CX
Score
+62
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
