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Emotional Footprint Awards 2022

B2B eCommerce


SoftwareReviews names Salesforce B2B Commerce Cloud, FastSpring, Shopify Plus, BigCommerce, and Zoey as B2B eCommerce Emotional Footprint Award Winners.


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B2B eCommerce

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Shopify

Shopify Plus

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

8.7

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
63Reviews

Salesforce.Com Inc

Salesforce B2B Commerce Cloud

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

8.7

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

4% Negative 89% Positive
Badge Winner
18Reviews

FastSpring

FastSpring

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 92% Positive
Badge Winner
34Reviews

BigCommerce Pty. Ltd

BigCommerce

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

8.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

6% Negative 84% Positive
Badge Winner
18Reviews

Zoey

Zoey

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

8.0

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 83% Positive
Badge Winner
25Reviews

Other Evaluated Vendors


Adobe Systems

Adobe Commerce Cloud

Adobe Commerce Cloud (ACC), powered by Magento is a new bundled offering that provides companies with a flexible and scalable end-to-end platform to manage, personalize, and optimize the commerce experience across every touch point and across the entire customer journey.

7.9

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

4% Negative 84% Positive
165Reviews

Oracle

Oracle CX Commerce

Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

7% Negative 83% Positive
37Reviews

Miva Inc

Miva

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

7.8

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

4% Negative 84% Positive
12Reviews

Episerver

Optimizely (Episerver)

Episerver Commerce is a complete digital commerce suite that has the industry’s highest ROI. It has everything you need to manage catalogs, orders, customer data and payments across regions. The solution also helps you easily provide better experiences. You can seamlessly combine content and product information, and automatically personalize journeys using artificial intelligence.

7.2

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

7% Negative 77% Positive
10Reviews

commercetools

commercetools

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

7.0

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

10% Negative 70% Positive
16Reviews

Oro Inc

OroCommerce

OroCommerce is an Enterprise-grade B2B eCommerce platform built with a comprehensive set of features ready for any B2B commerce model.

6.8

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

7% Negative 69% Positive
17Reviews

For the full list of vendors in this space, click here.

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