Emotional Footprint Awards 2021

Secure Email Gateway - Enterprise


SoftwareReviews names Mimecast Secure Email Gateway, FortiMail, Barracuda Email Security Gateway, and Symantec Email Security.cloud as Secure Email Gateway - Enterprise Emotional Footprint Award Winners.


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Secure Email Gateway - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Mimecast Services

Mimecast Secure Email Gateway

Mimecast Secure Email Gateway uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.

8.8

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
21Reviews

Fortinet

FortiMail

FortiMail appliances and virtual appliances are proven, powerful email security platforms for any size organization — from small businesses to carriers, service providers, and large enterprises. Purpose-built for the most demanding messaging systems, FortiMail appliances employ Fortinet’s years of experience in protecting networks against spam, malware, and other message-borne threats.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

4% Negative 93% Positive
Badge Winner
17Reviews

Barracuda Networks, Inc.

Barracuda Email Security Gateway

The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
36Reviews

Symantec

Symantec Email Security.cloud

Safeguard Microsoft Office 365, Google G Suite, and on-premises email with the industry’s most complete email security solution.

8.4

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
25Reviews

Other Evaluated Vendors


Google

Gmail Secure

Google is transitioning Postini services to the Google Apps platform.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 86% Positive
60Reviews

Cisco Systems

Cisco Secure Email

Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 86% Positive
48Reviews

Symantec

Symantec Messaging Gateway

Symantec Messaging Gateway enables organizations to secure their email and productivity infrastructure with effective and accurate real-time antispam and antimalware protection, targeted attack protection, advanced content filtering, data loss prevention, and email encryption. Defend your email perimeter, and quickly respond to new messaging threats with this simple to administer solution.

8.1

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

2% Negative 88% Positive
32Reviews

Proofpoint

Proofpoint Email Security and Protection

Proofpoint combines its industry leading secure e-mail gateway with sophisticated dynamic malware analysis, real-time threat intelligence and automated threat response.

8.0

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 80% Positive
23Reviews

Microsoft

Microsoft Exchange Online Protection

Exchange Online Protection provides a layer of protection features that are deployed across a global network of datacenters, helping you simplify the administration of your messaging environments.

7.9

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 81% Positive
58Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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