Emotional Footprint Awards 2021

Expense Management


SoftwareReviews names Abacus, Webexpenses, and Workday Expenses as Expense Management Emotional Footprint Award Winners.


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Expense Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Emburse

Abacus

Abacus is the only real-time expense management solution to reimburse your team, reconcile corporate cards, and automate your expense policy. By eliminating the month-end expense report, Abacus turns submitting and approving expenses into a delightful, collaborative experience. With our mobile app, you'll quickly submit and approve expenses on the go and reimbursements now happen within days. Abacus syncs with your accounting software and auto-matches transactions for hassle-free bookkeeping.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

5% Negative 92% Positive
Badge Winner
22Reviews

Webexpenses Pty Ltd

Webexpenses

Webexpenses is an all encompassing expenses management software focused on delivering a unique and personalised service - both online and through our mobile expenses app. Our core software objective is to deliver you a bespokely crafted and adaptive system, breaking away from generic alternatives that often adopt a ‘one-size-fits-all’ approach.

8.3

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 87% Positive
Badge Winner
186Reviews

Workday, Inc.

Workday Expenses

Make expense reporting seamless. Easily capture, submit, and approve expense reports—at work or on the go—with expense reporting software from Workday. Lower costs, improved accuracy, better expense tracking, and faster reimbursements.

8.3

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 89% Positive
Badge Winner
34Reviews

Other Evaluated Vendors


Expensify

Expensify

Expensify is a simple way to manage your business expenses. Just snap a quick picture of the receipt with our App and it's completed. Expensify's SmartScan technology will read receipts and input all the information for you. Expensify can also automatically import expenses directly from your bank and credit card and generate an IRS guaranteed e-Receipt.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 80% Positive
15Reviews

Emburse

Chrome River EXPENSE

Chrome River EXPENSE is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. EXPENSE delivers the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. EXPENSE serves mid-size to large global enterprise organizations.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

9% Negative 83% Positive
16Reviews

Emburse

Certify

Certify is a leading cloud-based travel and expense management solution for organizations of all sizes, and is the only solution in the expense management industry to offer truly automated expense reporting. With prescheduled, auto-generated expense report creation and mobile capabilities, Certify eliminates the need for paper receipts and spreadsheets, and provides insight into travel and expense spend with a full suite of on-demand reporting and analytics.

7.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

8% Negative 78% Positive
15Reviews

Intuit

Quickbooks Expense Tracking​

See your top spending categories, track your habits over time, and run reports for a detailed view of what you spend with each supplier. Use the QuickBooks mobile app to snap and save photos of the receipts you need for your taxes. Keep all your expense info organized and in one place, so you never miss a deduction. Automatically bring in your bank and credit card transactions, and we’ll categorize them for you.

7.5

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 78% Positive
85Reviews

Concur Technologies, Inc.

Concur Expense

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

7.3

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

7% Negative 75% Positive
127Reviews

Oracle

Oracle NetSuite Expense Management

NetSuite Expense Management offers powerful features that improve productivity, enable better tracking and compliance, maximize the accuracy and timeliness of expense reporting and enhance the overall experience.

7.1

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

10% Negative 72% Positive
15Reviews

Paychex, Inc.

Paychex Expense Management

Paychex expense management software can help you control and reduce discretionary employee spending, while giving you the visibility and communication tools necessary to understand and manage company policies and spending behavior.

6.8

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

10% Negative 66% Positive
16Reviews

For the full list of vendors in this space, click here.

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