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Emotional Footprint Awards 2021

Enterprise Resource Planning - Midmarket


SoftwareReviews names Acumatica Cloud ERP, SAP Business One, and Sage Intacct as Enterprise Resource Planning - Midmarket Emotional Footprint Award Winners.


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Enterprise Resource Planning - Midmarket

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


SAP

SAP Business One

SAP Business One is a world class award winning business management software product created by the German multinational software corporation SAP SE. It allows small and medium sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management. All the areas are tightly integrated and easy to use, complemented by deep industry solution capability from SAP partners and leveraging the revolutionary SAP HANA database as an in-memory platform for users to be competitive and innovative in the digital economy.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
23Reviews

Acumatica

Acumatica Cloud ERP

Acumatica ERP (Enterprise Resource Planning) system delivers adaptable cloud and mobile technology with a unique all inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica ERP provides the full suite of integrated business management applications, including Financials, Distribution, Manufacturing, Project Accounting, eCommerce, Field Service, and CRM. There is only one true Cloud ERP platform designed for mid-sized customers – Acumatica.

9.0

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 92% Positive
Badge Winner
77Reviews

Sage Group

Sage Intacct

Sage Intacct helps CFO’s access integrated management and financial reports across their business entities—in minutes not days—to grow and drive their business. Sage Intacct is the AICPA preferred Financial Management Solution that allows your growing mid-sized business to go further, faster with the core financials you need to automate your most important processes, reduce your reliance on spreadsheets, and give you greater visibility into your business performance.

9.0

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
28Reviews

Other Evaluated Vendors


FinancialForce

FinancialForce ERP Cloud

With FinancialForce ERP software on the Salesforce1 platform, you allow your sales, finance, services, supply chain and HR teams to work together seamlessly on one cloud platform. No more department silos, no more multiple customer records to maintain, no more disconnected applications.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 90% Positive
28Reviews

Unit4

Unit4 ERP

Unit4 ERP is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

2% Negative 85% Positive
23Reviews

Oracle

Oracle NetSuite ERP

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 86% Positive
76Reviews

BST Global

BST10 Enterprise

Realize your business goals sooner with BST10 Enterprise. Our robust Enterprise Resource Planning (ERP) solution covers the entire project lifecycle, from bidding work to managing your projects and resources to accounting for your financials – all in one system.

8.0

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 81% Positive
20Reviews

Sage Group

Sage X3

Sage business management and enterprise resource planning systems. Our comprehensive business management and enterprise resource planning (ERP) solutions, available in the cloud and on premise, provide everything you need to better run your business. Your sales staff can check accounts from the road, accounting can instantly invoice customers, and you’ll have better insight into your cash flow, inventory and profitability. And that’s not all. With integrated CRM software through to HR and Payroll applications, you’ll have everything you need to connect your people…your resources that make your business the best.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

8% Negative 84% Positive
49Reviews

IFS

IFS Applications

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions has made IFS a recognized leader and the most recommended supplier in our sector.

7.6

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

3% Negative 81% Positive
47Reviews

Microsoft

Microsoft Dynamics GP

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

7.1

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

5% Negative 73% Positive
34Reviews

Microsoft

Microsoft Dynamics SL

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

7.1

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

10% Negative 72% Positive
33Reviews

Infor

Infor M3

Infor® M3 is a cloud-based, manufacturing and distribution ERP system that leverages the latest technologies to provide an exceptional user experience and powerful analytics. . Infor M3® and related CloudSuite™ industry solutions include industry-leading functionality for the chemical, distribution, equipment, fashion, food and beverage, and industrial manufacturing industries.

7.0

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

10% Negative 67% Positive
22Reviews

Deltek

Deltek Costpoint

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

6.7

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

11% Negative 67% Positive
29Reviews

SAP

SAP Business ByDesign

SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.

6.7

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

13% Negative 66% Positive
31Reviews

For the full list of vendors in this space, click here.

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