Emotional Footprint Awards 2021

Document Management


SoftwareReviews names Huddle, Dokmee DMS, Document Locator, and DocuWare as Document Management Emotional Footprint Award Winners.


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Document Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Huddle Inc

Huddle

Cloud based collaboration solutions for Accounting, Advisory, and Public Sector organizations that need to improve and retain clients, win more business, and embrace the way work is done today.

9.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
14Reviews

Office Gemini

Dokmee DMS

Dokmee is a secure, easy to use document management system designed for a variety of purposes including document capture and storage, search and retrieval, and file sharing. Dokmee adapts to any business model by maximizing accessibility and functionality in repositories of all sizes, while increasing collaboration and communication between users. With a very user friendly interface available in 19 languages, Dokmee is the smart and flexible choice.

9.2

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
31Reviews

ColumbiaSoft Corporation

Document Locator

Document Locator is centralized document management software that combines the ease of Windows-integration with the added flexibility of Web browser access.

9.2

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 96% Positive
Badge Winner
10Reviews

DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

9.2

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
20Reviews

Other Evaluated Vendors


Zoho

Zoho Docs

From documents to images, spreadsheets to presentations, and even your music, movies, and pictures, carry all your files with you wherever you go. With everything stored in a centralized location, now you can conveniently share your files with your friends and colleagues. Get started with Zoho Docs right away and always be in control of it. Make distances immaterial by easily sharing and collaborating on files. With Zoho Docs, security is always at the heart of file management.

9.1

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 95% Positive
32Reviews

42DBS GmbH

ShakeSpeare® Software Suite

ShakeSpeare® is a DMS platform containing a BPM engine with graphical UI with hundreds of RPA, BPA automation plugins enabling high-level process automation. ShakeSpeare® is used in organizations such as governments, financial industry, healthcare, legal, manufacturing, services, compliance, controlling, QA/RM and auditing. It is best implemented in organizations with defined processes as the deployment of the solution can be achieved in days.

9.0

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 94% Positive
12Reviews

eFileCabinet Inc

eFileCabinet

eFileCabinet empowers businesses to reinvent their most common processes to be more efficient. Offering both cloud and on-premise platforms, eFileCabinet is document management software that provides businesses with intelligent organization, workflow automation, secure file-sharing, and eSignature requests, all on one platform. Businesses never have to worry about losing documents, wasting time, or keeping compliant. eFileCabinet is accessible via web browser and a desktop app.

9.0

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

0% Negative 98% Positive
10Reviews

FileHold Systems Inc

FileHold

Full-featured document management software from FileHold is feature rich, enterprise grade and affordable. Its suite of features provide for document scanning, capture, indexing, storage, search, versioning, and document workflow review and approval.

8.9

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 95% Positive
15Reviews

Adobe Systems

Adobe Document Cloud

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 91% Positive
134Reviews

Atlassian

Confluence

Confluence gives you the power to create anything and everything, from meeting notes, project plans, product requirements, and more.

8.1

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 81% Positive
83Reviews

Microsoft

Microsoft Sharepoint

Enterprise Content Management (ECM) with SharePoint products help by giving you tools to organize and manage content throughout the content life cycle, from creation to archive. SharePoint ECM integrates the familiar tools of the Microsoft Office system with the central management and collaboration features of SharePoint products and technologies.

8.1

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 83% Positive
264Reviews

CapLinked Inc

CapLinked

CapLinked is more than just document management software – setup your workspace data room in under 10 minutes, then edit, share, and collaborate on documents faster than ever before with our intuitive interface.

7.9

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

3% Negative 85% Positive
11Reviews

For the full list of vendors in this space, click here.

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