Emotional Footprint Awards 2020

Payroll Software


SoftwareReviews names Paycom HCM, Intuit Payroll, Workday Human Capital Management, and UltiPro as Payroll Software Emotional Footprint Award Winners.


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Payroll Software

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Paycom

Paycom HCM

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 85% Positive
Badge Winner
17Reviews

Intuit, Inc.

Intuit Payroll

Payroll and accounting data syncs and updates automatically to save you time. Easily share accurate, real-time payroll and accounting data with your accountant, anytime. Fast and free 24-hour direct deposit for employees and contractors lets you submit payroll when you're ready, so you can keep funds a bit longer.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 88% Positive
Badge Winner
19Reviews

Workday, Inc.

Workday Human Capital Management

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

8.2

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
29Reviews

Ultimate Software Group

UltiPro

Built with an inherent focus on people, Ultimate Software’s UltiPro® cloud solution is designed to help companies across industries improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

7% Negative 85% Positive
Badge Winner
22Reviews

Other Evaluated Vendors


ADP Canada

ADP TeamPay

With TeamPay by ADP®, you can expect an easy-to-navigate cloud-based payroll solution that’s ready when you are, with wizards to guide you through key tasks as you go. The simple, single screen interface makes it easy to get things done fast, so you can set up new employees in just minutes.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 87% Positive
24Reviews

ADP

ADP HR Solutions

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 82% Positive
97Reviews

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.7

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

8% Negative 80% Positive
56Reviews

Paylocity

Paylocity

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success. Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team. Let's go forward together.

7.1

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

9% Negative 79% Positive
19Reviews

For the full list of vendors in this space, click here.

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