Emotional Footprint Awards 2020

IT Asset Management


SoftwareReviews names Micro Focus Asset Manager, Spiceworks Inventory Online, IBM Control Desk, CA Asset Portfolio Management, and USU Valuemation as IT Asset Management Emotional Footprint Award Winners.


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IT Asset Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Buyer's Guide View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Micro Focus

Micro Focus Asset Manager

Make better-informed asset decisions, right size licenses, enrich your data, and control costs with Asset Manager, Micro Focus's IT Asset Management Software. Manage your asset portfolio in a comprehensive, balanced way that improves IT process maturity. Make better decisions by combining information on contracts, procurement, asset management, financials, and cloud use cases.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
24Reviews

Spiceworks

Spiceworks Inventory Online

All your IT, all in one place. Quickly collect and view detailed device information to help you troubleshoot user issues, stay ahead of potential device problems, and be ready for budget and audit talks about your devices. Stay in the know and breathe a sigh of relief knowing everything's as it should be.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
56Reviews

IBM

IBM Control Desk

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.2

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
89Reviews

Broadcom Inc.

CA Asset Portfolio Management

Our IT asset management software can help you deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery. We want you to get the most out of your IT assets while enabling “stock-on-hand-inventory” fulfillment.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 84% Positive
Badge Winner
29Reviews

USU

USU Valuemation

USU is the leading European vendor for IT and Enterprise Service Management software. With its Valuemation suite, USU provides a comprehensive solution for IT asset and software license management that integrates financial/cost data from the ERP system, configuration data from the CMDB and thus intelligently links business and technical information. Valuemation offers maximum ITIL® compliance and preconfigured processes that are easy to customize. The flexible architecture platform ensures ease of expandability and scalability and so investment security.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 85% Positive
Badge Winner
25Reviews

Other Evaluated Vendors


Belarc Inc

Belarc BelManage

BelManage automatically creates an accurate and up-to-date central repository (CMDB), consisting of detailed software, hardware, and security configurations.

7.9

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 82% Positive
26Reviews

ManageEngine

ManageEngine Desktop Central

Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing Windows, Mac and Linux operating systems.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 81% Positive
37Reviews

ManageEngine

ManageEngine AssetExplorer

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

7.7

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

5% Negative 81% Positive
15Reviews

Symantec

Symantec Asset Management Suite

Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

7.7

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 83% Positive
72Reviews

Ivanti

Ivanti Asset Manager

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.

7.4

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 78% Positive
52Reviews

Micro Focus International

ZENworks Asset Management

Micro Focus ZENworks® Asset Management (formerly Novell® ZENworks Asset Management) integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data provides a complete view of your IT assets, ensuring license compliance and eliminating software overspending.

7.3

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

9% Negative 79% Positive
27Reviews

BMC Software, Inc.

BMC Helix Discovery

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

7.3

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

10% Negative 75% Positive
16Reviews

Eracent

Eracent

Eracent helps its customers meet the challenges of managing software licenses and computing assets in today’s complex and evolving IT environments. Our enterprise clients save significantly on their annual software spend, reduce their audit and security risks, and establish more efficient asset management processes. Eracent’s client base includes some of the world’s largest corporate and government networks and IT environments.

7.1

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

8% Negative 74% Positive
16Reviews

ServiceNow

ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

6.8

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

11% Negative 70% Positive
39Reviews

Scalable Software Inc

Scalable Asset Vision

Asset Vision is purpose-built for next-generation IT asset management, including mobile devices, cloud services, virtualization, clustering, and cost optimization. Asset Vision is a suite of products built on a unified, Software as a Service (SaaS) platform. All modules in the suite look and feel identical. Data integration between the modules occurs transparently at the database level.

6.2

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

69

Value Index

VALUE INDEX

18% Negative 70% Positive
26Reviews

For the full list of vendors in this space, click here.

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