BMC Helix Discovery Logo
BMC Helix Discovery Logo
BMC Software

BMC Helix Discovery

7.8 /10
Category
BMC Helix Discovery
7.8 /10

What is BMC Helix Discovery?

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Company Details


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Awards & Recognition

BMC Helix Discovery won the following awards in the IT Asset Management - Enterprise category

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BMC Helix Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Discovery.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Discovery?

6% Negative
5% Neutral
89% Positive

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 80

Integrated Discovery

84

Data Center Analytics

83

Analytics and Reporting

83

Software Usage Metering

79

Software Recognition Library

79

Advanced License Management

78

End to End Lifecycle Management

77

Data Import Export and Aggregation

77

Decentralized Management

76

Cloud License Management

74

Financial Analysis

72

Vendor Capability Ratings

Average 79

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Business Value Created

79

Ease of Customization

78

Vendor Support

77

Usability and Intuitiveness

75

Availability and Quality of Training

75

BMC Helix Discovery Reviews

Chidimma C.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

The software is designed to streamline IT service

Likeliness to Recommend

10 /10

What differentiates BMC Helix Discovery from other similar products?

BMC Helix includes features such as incident management, change management, asset management, and self-service capabilities, among others

What is your favorite aspect of this product?

Incident management features

What do you dislike most about this product?

Integration with other applications

What recommendations would you give to someone considering this product?

Scalability and Flexibility: Consider your organization's future growth and scalability requirements. Ensure that BMC Helix can scale with your business and adapt to changing IT environments. Flexibility in configuration and customization options can also be valuable to tailor the software to your specific workflows.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Julio Cesar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use and manage, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates BMC Helix Discovery from other similar products?

The ease of discovering known and unknown devices

What is your favorite aspect of this product?

The ease of discovering new assets or devices, it's too easy

What do you dislike most about this product?

Maybe it has additional licensing and not everything in one package

What recommendations would you give to someone considering this product?

Have the scope of the tool defined, and have the permissions defined

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gustavo Alfredo M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Awesome product!

Likeliness to Recommend

9 /10

What differentiates BMC Helix Discovery from other similar products?

The efficiency and friendly user interface.

What is your favorite aspect of this product?

It is easy to use.

What do you dislike most about this product?

Nothing to be considered

What recommendations would you give to someone considering this product?

Continue improving the product, it helps a lot with our daily tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing