BMC Helix Discovery Customer Reviews 2023

What is BMC Helix Discovery?

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Company Details

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Awards & Recognition

BMC Helix Discovery won the following awards in the IT Asset Management - Enterprise category

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Contract Negotiation

Latest Award, 2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

3 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Service Experience

2021

BMC Helix Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Discovery.

81 Likeliness to Recommend

Down 1
Since last award

91 Plan to Renew

Down 7
Since last award

81 Satisfaction of Cost Relative to Value

Down 3
Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Discovery?

15% Negative

2% Neutral

83% Positive

Pros

Efficient Service
Respectful
Acts with Integrity
Client Friendly Policies

Feature Ratings

Average 80

Integrated Discovery

87

Analytics and Reporting

84

Software Usage Metering

81

End to End Lifecycle Management

80

Advanced License Management

79

Data Center Analytics

77

Data Import Export and Aggregation

76

Decentralized Management

75

Software Recognition Library

73

Cloud License Management

73

Financial Analysis

71

Vendor Capability Ratings

Average 77

Breadth of Features

81

Quality of Features

81

Vendor Support

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Ease of IT Administration

78

Business Value Created

77

Ease of Implementation

77

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

71

BMC Helix Discovery Reviews

Shubham J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Good to use

Likeliness to Recommend

7 / 10

What differentiates BMC Helix Discovery from other similar products?

Provides detaiils configuration of assets.

What is your favorite aspect of this product?

It has fuctionality of automate asset discovery & mgmt task

What do you dislike most about this product?

Its little complex relatively other tools to use.

What recommendations would you give to someone considering this product?

Should work on UI and arrange more training videos to user.

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

Orwin L.

Role: Consultant
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Works very well with other BMC Suite

Likeliness to Recommend

8 / 10

What differentiates BMC Helix Discovery from other similar products?

Easy to use. Works very well with BMC Helix ITSM Suite

What is your favorite aspect of this product?

Easy to use & administration. Installation is quite straightforward & discovery is simple. Works very well & integrates end to end with BMC Products such as BMC Helix, TrueSight & BMC CMDB

What do you dislike most about this product?

Integration with other ITSM tools such as ServiceNow doesn't work well

What recommendations would you give to someone considering this product?

Good to implement if you need to have automated visibility of your assets & relationship in your organization.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Akshay K.

Role: Consultant
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic Product with everything integrated.

Likeliness to Recommend

9 / 10

What differentiates BMC Helix Discovery from other similar products?

BMC Helix is a one stop for everything. May be it digital workspace or knowledge Management or operation management Or cloud services. BMC has every service which can be integrated easily and can be customised as per the business need.

What is your favorite aspect of this product?

Favorite Aspect of BMC Helix is the cloud services they provide, they provide platform as a service which supports every platform and we can built any application on that.

What do you dislike most about this product?

Nothing to dislike about the product but for the first time user the tool is quite complex and it's not easy to find tutorial about the tool. So would request BMC Helix team to generate tutorial kind of a thing so that first time user can easily perform implementation.

What recommendations would you give to someone considering this product?

Yes I would definitely recommend this product who is into vendor management , knowledge management , website or mobile app development. BMC Helix provides services in all domains.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

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BMC Helix Discovery

BMC Helix Discovery

What is BMC Helix Discovery?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

BMC Helix Discovery Ratings

81 Likeliness to Recommend

Down 1Since last award

91 Plan to Renew

Down 7Since last award

81 Satisfaction of Cost Relative to Value

Down 3Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love BMC Helix Discovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BMC Helix Discovery Reviews

Shubham J.

Good to use

Likeliness to Recommend

Pros

Orwin L.

Works very well with other BMC Suite

Likeliness to Recommend

Pros

Akshay K.

Fantastic Product with everything integrated.

Likeliness to Recommend

Pros

Most Popular BMC Helix Discovery Comparisons

IBM Control Desk

Eracent IT Management Center

ServiceNow Asset Management

CA Asset Portfolio Management

ZENworks Asset Management

Asset Management X

Down 1
Since last award

Down 7
Since last award

Down 3
Since last award

Feature Ratings

Integrated Discovery

Analytics and Reporting

Software Usage Metering

End to End Lifecycle Management

Advanced License Management

Data Center Analytics

Data Import Export and Aggregation

Decentralized Management

Software Recognition Library

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness