Emotional Footprint Awards 2020
Enterprise Resource Planning
SoftwareReviews names Oracle ERP Cloud, Unit4 ERP, Oracle NetSuite ERP, Acumatica Cloud ERP, FinancialForce ERP, Microsoft Dynamics 365 ERP, and Sage X3 as Enterprise Resource Planning Emotional Footprint Award Winners.
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Enterprise Resource Planning
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
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Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Oracle
Oracle ERP Cloud
Streamline your enterprise business processes with Enterprise Resource Planning (ERP) Cloud. With ERP Cloud Financials, Procurement, Project Portfolio Management and more, you can increase productivity, lower costs, and improve controls.
8.4
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Unit4
Unit4 ERP
Unit4 Business World is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.
8.3
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Oracle
Oracle NetSuite ERP
NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.
8.1
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Acumatica
Acumatica Cloud ERP
Acumatica ERP (Enterprise Resource Planning) system delivers adaptable cloud and mobile technology with a unique all inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica ERP provides the full suite of integrated business management applications, including Financials, Distribution, Manufacturing, Project Accounting, eCommerce, Field Service, and CRM. There is only one true Cloud ERP platform designed for mid-sized customers – Acumatica.
8.0
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
FinancialForce.com
FinancialForce ERP
With FinancialForce ERP software on the Salesforce1 platform, you allow your sales, finance, services, supply chain and HR teams to work together seamlessly on one cloud platform. No more department silos, no more multiple customer records to maintain, no more disconnected applications.
8.0
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Microsoft
Microsoft Dynamics 365 ERP
Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Sage software Middle East
Sage X3
Sage business management and enterprise resource planning systems. Our comprehensive business management and enterprise resource planning (ERP) solutions, available in the cloud and on premise, provide everything you need to better run your business. Your sales staff can check accounts from the road, accounting can instantly invoice customers, and you’ll have better insight into your cash flow, inventory and profitability. And that’s not all. With integrated CRM software through to HR and Payroll applications, you’ll have everything you need to connect your people…your resources that make your business the best.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Other Evaluated Vendors
Ramco Systems
Ramco ERP Suite
Ramco ERP is a comprehensive cloud ERP solution catering to the needs of fast growing enterprises embarked on digital transformation. Ramco's cognitive and post-modern ERP helps optimize complex business processes and enables organizations thrive digitally. Ramco ERP offers unified solution with flexible workflow based approach, bundled with In-memory based real-time optimization engine and powerful analytics. Ramco ERP is scalable and can be deployed on cloud or on premise. It supports integration with most of the existing business applications.
7.8
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Epicor Software
Epicor ERP
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.
7.8
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Oracle
Oracle PeopleSoft
Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.
7.7
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
IFS
IFS Applications
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions has made IFS a recognized leader and the most recommended supplier in our sector.
7.5
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Oracle E-Business Suite
Oracle E-Business Suite
Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.
7.5
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Workday, Inc.
Workday Financial Management
Workday Financial Management goes beyond the basics of accounting and focuses on speed, agility, cost, and insights. These unified applications include a full range of finance and accounting capabilities, real-time business insights, and fully auditable process management.
7.5
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Deltek
Deltek Vision
Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.
7.2
CX Score
CX
Score
+64
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Oracle JD Edwards EnterpriseOne
Oracle JD Edwards EnterpriseOne ERP
Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.
7.2
CX Score
CX
Score
+60
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Microsoft
Microsoft Dynamics GP
Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.
7.1
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
SAP
SAP Business ByDesign
SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.
6.7
CX Score
CX
Score
+53
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Deltek
Deltek Costpoint
Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.
6.7
CX Score
CX
Score
+55
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Microsoft
Microsoft Dynamics SL
Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.
6.6
CX Score
CX
Score
+56
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
SAP
SAP S/4HANA
An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.
6.4
CX Score
CX
Score
+48
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Infor
Infor Lawson
Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.
6.1
CX Score
CX
Score
+47
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.