Emotional Footprint Awards 2020

Enterprise Resource Planning


SoftwareReviews names Oracle ERP Cloud, Unit4 ERP, Oracle NetSuite ERP, Acumatica Cloud ERP, FinancialForce ERP, Microsoft Dynamics 365 ERP, and Sage X3 as Enterprise Resource Planning Emotional Footprint Award Winners.


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Enterprise Resource Planning

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Oracle

Oracle ERP Cloud

Streamline your enterprise business processes with Enterprise Resource Planning (ERP) Cloud. With ERP Cloud Financials, Procurement, Project Portfolio Management and more, you can increase productivity, lower costs, and improve controls.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
31Reviews

Unit4

Unit4 ERP

Unit4 Business World is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.

8.3

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 89% Positive
Badge Winner
23Reviews

Oracle

Oracle NetSuite ERP

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

6% Negative 83% Positive
Badge Winner
67Reviews

Acumatica

Acumatica Cloud ERP

Acumatica ERP (Enterprise Resource Planning) system delivers adaptable cloud and mobile technology with a unique all inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica ERP provides the full suite of integrated business management applications, including Financials, Distribution, Manufacturing, Project Accounting, eCommerce, Field Service, and CRM. There is only one true Cloud ERP platform designed for mid-sized customers – Acumatica.

8.0

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 81% Positive
Badge Winner
39Reviews

FinancialForce.com

FinancialForce ERP

With FinancialForce ERP software on the Salesforce1 platform, you allow your sales, finance, services, supply chain and HR teams to work together seamlessly on one cloud platform. No more department silos, no more multiple customer records to maintain, no more disconnected applications.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 87% Positive
Badge Winner
22Reviews

Microsoft

Microsoft Dynamics 365 ERP

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

7% Negative 85% Positive
Badge Winner
34Reviews

Sage software Middle East

Sage X3

Sage business management and enterprise resource planning systems. Our comprehensive business management and enterprise resource planning (ERP) solutions, available in the cloud and on premise, provide everything you need to better run your business. Your sales staff can check accounts from the road, accounting can instantly invoice customers, and you’ll have better insight into your cash flow, inventory and profitability. And that’s not all. With integrated CRM software through to HR and Payroll applications, you’ll have everything you need to connect your people…your resources that make your business the best.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

7% Negative 85% Positive
Badge Winner
47Reviews

Other Evaluated Vendors


Ramco Systems

Ramco ERP Suite

Ramco ERP is a comprehensive cloud ERP solution catering to the needs of fast growing enterprises embarked on digital transformation. Ramco's cognitive and post-modern ERP helps optimize complex business processes and enables organizations thrive digitally. Ramco ERP offers unified solution with flexible workflow based approach, bundled with In-memory based real-time optimization engine and powerful analytics. Ramco ERP is scalable and can be deployed on cloud or on premise. It supports integration with most of the existing business applications.

7.8

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

2% Negative 82% Positive
22Reviews

Epicor Software

Epicor ERP

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.

7.8

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

8% Negative 78% Positive
51Reviews

Oracle

Oracle PeopleSoft

Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 81% Positive
92Reviews

IFS

IFS Applications

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions has made IFS a recognized leader and the most recommended supplier in our sector.

7.5

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

3% Negative 82% Positive
47Reviews

Oracle E-Business Suite

Oracle E-Business Suite

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

7.5

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

10% Negative 77% Positive
102Reviews

Workday, Inc.

Workday Financial Management

Workday Financial Management goes beyond the basics of accounting and focuses on speed, agility, cost, and insights. These unified applications include a full range of finance and accounting capabilities, real-time business insights, and fully auditable process management.

7.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 76% Positive
56Reviews

Deltek

Deltek Vision

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

7.2

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

9% Negative 73% Positive
48Reviews

Oracle JD Edwards EnterpriseOne

Oracle JD Edwards EnterpriseOne ERP

Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.

7.2

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

11% Negative 71% Positive
38Reviews

Microsoft

Microsoft Dynamics GP

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

7.1

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

6% Negative 73% Positive
33Reviews

SAP

SAP Business ByDesign

SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.

6.7

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

13% Negative 65% Positive
31Reviews

Deltek

Deltek Costpoint

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

6.7

CX Score

CX
Score

+55

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

12% Negative 67% Positive
28Reviews

Microsoft

Microsoft Dynamics SL

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

6.6

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

11% Negative 66% Positive
30Reviews

SAP

SAP S/4HANA

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

6.4

CX Score

CX
Score

+48

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

15% Negative 63% Positive
94Reviews

Infor

Infor Lawson

Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.

6.1

CX Score

CX
Score

+47

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

19% Negative 66% Positive
34Reviews

For the full list of vendors in this space, click here.

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