Emotional Footprint Awards 2019

Team Collaboration


SoftwareReviews names Samepage, SAP Jam Collaboration, Slack, Asana, and Trello as Team Collaboration Emotional Footprint Award Winners.


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Team Collaboration

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Samepage

Samepage

Samepage keeps your business teams – employees, consultants, customers, partners, vendors – working smoothly and efficiently. It’s online team collaboration made simple. Combine files, photos, cloud content, maps, videos and team conversation together on one page.

9.3

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
22Reviews

SAP

SAP Jam Collaboration

Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.

9.2

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
16Reviews

Slack

Slack

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

8.9

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 92% Positive
Badge Winner
56Reviews

Asana

Asana

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

8.9

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
60Reviews

Trello

Trello

Trello lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
32Reviews

Other Evaluated Vendors


Igloo Software

Igloo

Your Igloo starts with our built-in features: blogs, calendars, file sharing, forums, microblogs,tasks and wikis. You can use them together, or only the ones you need. Your team will love it and IT can rest easy knowing your data is in one secure location instead of spread across multiple consumer-grade applications.

8.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 89% Positive
57Reviews

Basecamp

Basecamp

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

8.6

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 90% Positive
49Reviews

Cisco Systems

Cisco Webex Teams

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

8.4

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 87% Positive
81Reviews

Evernote

Evernote

Capture, organize, and share notes from anywhere. Your best ideas are always with you and always in sync.

7.7

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 84% Positive
40Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.4

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

5% Negative 81% Positive
105Reviews

Smartsheet

Smartsheet

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

6.3

CX Score

CX
Score

+61

Net Emotional Footprint

Net Emotional
Footprint

66

Value Index

VALUE INDEX

10% Negative 71% Positive
22Reviews

Atlassian

Stride

Stride is the complete team communication solution

5.9

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

60

Value Index

VALUE INDEX

13% Negative 72% Positive
28Reviews

For the full list of vendors in this space, click here.

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